Furniture On Consignment — Local services in Wichita

I have purchased furniture from WFM in the past and have had a pretty good experience. This last time I had an issue that I feel they did not handle well.

I purchased a couch. I was told by the sales girl that there were two left: The floor model, and a new one in the warehouse. The floor model was not perfect, so we agreed that I would be getting the one from the warehouse.

I came back about 5 hours later to pick it up, and they brought out the floor model. The one from the warehouse either never existed or was sold to a different customer. Remember, the floor model had some minor issues.

Things happen, I understand, but as a customer, especially a loyal customer, I would expect some type of remediation. I was looking for some discount on the floor model couch, but the only thing they offered to do was to refund my money or give me free delivery on a different couch.

Now I went through some trouble to get a trailer, get there before they closed for the evening, and have somebody help me unload it when I got home. So I was in a bit of a bind at that point. I decided to go ahead and take the floor model couch.

My biggest complaint here is that the manager was not willing to work with me on the price given they did not hold up their end of the bargain. Essentially, I did not get the couch I pre-paid for.

I gave them a chance to respond after the fact by sending a message via their customer service portal, but nobody reached out to me.

FOLLOW UP: to the store's response below. Again, let me reiterate this, I was told I would not be buying the floor model. How can I be more clear than that? You had "two" left. That was probably not true, but that was what I was told.

You guys have my number, you know my account number, you can call me. And there was no "deep discount" offer given to me on this same couch. I was told I was getting the last one. The only thing mentioned was a "discount" on a different couch, but at what cost? Your response...

Our sales guy Jacob Lancaster was really awesome and phenomenal but when it came down to the mattress buying process, this is where everything went downhill. Being a subsidiary of Ashley Furniture, you can use your Ashley Furniture credit card to help finance your purchase. Well I had one for a while now and thought I would use it. When they went to look up my account information using my social security number and everything, it wouldn't pull up. I thought that was funny and so we all thought maybe my account closed down being so old. I tried to reapply for a new one but was rejected. Mind you I have an excellent credit score and everything so we couldn't figure out why. I felt very ashamed and disheartened to the point of tears. Jacob gave us his number and said we could text him if anything changes and he apologized for what happened. My husband and I got in the car and started down the highway when I got the idea to check if I could still log into my account through Sychrony. Sure enough, I could and it looked still active. I tried to get ahold of Jacob and show him my account was still active to go ahead with the sale but he never answered back. I feel very discouraged, and I feel like because my credit was rejected initially, I was given the cold shoulder like my sale didn't matter anymore. We were going to get a tempur pedic set and an adjustable base. I feel like that would have been too good of a commission to pass up but oh well I guess. I just don't like the shame and disgrace I feel like I am being given...

We spent several thousand dollars furnishing our new home at Furniture On Consignment about three years ago. At the time, the salesperson enthusiastically pitched the extended warranty plan through GBS Protect All, promising it would give us peace of mind and be incredibly easy to deal with should we ever need to make a claim. Based on that, we paid an additional $199 for the protection plan. Fast forward to a few weeks ago—we finally needed to file a claim and have had nothing but headaches. GBS Protect All keeps dodging responsibility, promising call-backs that never happen and generally giving us the runaround. A quick online search revealed we’re far from the only ones. The company has a 1-star rating and countless complaints describing nearly identical experiences: deceptive practices, stalling tactics, and zero actual support. At this point, I seriously question the integrity of Furniture On Consignment for continuing to partner with a company that clearly operates in bad faith. Whether it’s lack of oversight or indifference, it reflects poorly on them. I’d urge anyone shopping here to think twice before trusting anything they’re told about warranties or...