Park West Plaza Senior Living Residence — Local services in Wichita

This is an unsolicited review. My mother has been a resident at Park West Plaza for just over seven years. She initially moved there after rehab from a vertebrae compression fracture and she was no longer able to live fully independently at home. From the beginning and throughout her stay, Park West Plaza has been the right place for her to live and receive care. I live out of state so I am not able to see her as often as I would like. It has always been a comfort to me to know that the staff, across all departments have always been caring, compassionate and competent. When I am there, I consistently observe staff interacting this way not only with my mother but with all of the residents in all of their interactions. In recent months as my mother’s health has been declining, they have been proactive in reaching out to me to with updates, questions and concerns and to collaborate regarding care decisions, while honoring mom’s desire and ability to make independent decisions. Recently, hospice services were recommended and started promptly. Park West Plaza and the Good Shepherd hospice team clearly have a very strong and positive working relationship and are providing excellent care for mom as her aging body is slowing down. Yesterday I was part of a care team meeting with Park West Plaza staff including the Director, Assistant Director, Director of Nursing, and the hospice team. As a professional in the mental/behavioral health field I have been in countless team meetings over the years, always as a provider and always focused on making the meetings client/patient centered. Yesterday was the first time I participated in a full team meeting as a family member of the resident. I was so grateful and impressed as I experienced the staff rallying around mom to identify and implement strategies and supports to assist her as she continues to experiences losses of functioning and independence. This was evident even by calls and coordination occurring between administration and maintenance staff during the meeting to facility immediate action, even though it wasn’t a crisis situation. Later, the director stopped by my mom’s room to see how she was doing. I don’t know how much longer mom will be in care at PWP, but I am assured that she will receive loving and professional care to the very end. I will always be grateful for the wonderful care mom has received, and continues to receive at...

TLDR: Short staffed, lazy, bedsores, unnecessary medication, loss of mobility, falls needing ER trips, dirty

Posting after she has been moved to avoid possible retaliation My MIL was here for parkinson's dementia. When she was evaluated for admission, they said she wasn't at the highest level of care and they could handle the delusions and bad behavior that got her removed from assisted living. Two weeks later when she pulled the fire alarm, they said that she needed someone to be with her all the time or she couldn't stay because they couldn't handle her. They mark that they do showers when they don't. They have 3 CNAs during the day and 2 at night. I have not seen a single nurse any time I have visited. They don't have time to open the door for visitors so give out the codes. My MIL has fallen over and over again and the last time she broke and had to get plates and screws. When she got too rowdy and paranoid they would have to sedate her. Apparently, she was rowdy all day, every day. She slept through visits, wouldn't open her eyes and couldn't communicate. At the last visit to her new place, she was awake, could talk and seemed very happy to be able to participate in life. She can no longer walk because it was too hard to help her use the walker so they made her use a wheelchair. Because she was sedated, sitting in a chair for hours on end, she has a bedsore that has to be cleaned out multiple times and is on antibiotics. Please do not pay too much to send your loved ones to this facility that is no better than a rundown...

I cannot say enough good things about the staff at Park West Plaza on N. Maize Road. We recently had to move my parents into an assisted living facility, and we were faced with tackling the task very quickly over the Christmas and New Year holidays. It was an incredibly stressful time for my family, but Sherri and the entire staff at Park West were so caring and thoughtful and helpful, they made the very hard and emotional transition so easy and seamless. Sherri went above and beyond to help us out, taking calls after hours and on weekends, staying late to help us out with questions and helping make sure my Mom could move in on Christmas Eve. My entire family felt so welcome and most importantly, we truly feel my parents are in a good and safe place where they will be cared for. The entire staff has been so helpful also, it was such an amazing experience from start to finish. The food is delicious, they offer wonderful opportunities and activities for residents, and the apartment is clean, roomy and feels like home. And even when I have questions or concerns now, the staff is on top of it and always responds in a timely and friendly manner. THANK YOU Sherri and Park West Plaza! For anyone looking for a retirement community in Wichita, I highly recommend stopping in to check out what they have...