Desert Appliance — Local services in Wickenburg

I never used there service and after trying to call during there business hours I never get a real voice only answering service and never gotten a call back , I read one review saying g it took awhile to get there unit back , it sounds like it's a one man show there , I'm from Wickenburg and I believe in doing business with are local companies but when they don't answer or call back it makes me think maybe I need to go to another repair shop , a call back would have been nice considering there there only 3 days a week and closed 3 days , I'm a big believer in customer service , either this owner is doing this just to have something to do or he's doesn't really need the money or work. But Wickenburg business are known for bad...

I purchased a fridge from them online, and they agreed to deliver and drop it off. They weren’t able to accommodate my time frame, so I wasn’t able to be there in person when they dropped it off.

The description said the fridge was 28” deep, but in reality it was 34”. When I called, they told me the 28” depth was without doors and said all sales are final. I offered to pay another delivery fee because I can’t open my dishwasher with this fridge, but they refused and said again that all sales are final.

Horrible customer service for an issue that they created because of an inaccurate website...

I‘m kind of sad about this…. I am all about supporting local business. I called several times on both listed numbers and kept getting an answering machine. So I left a message and waited a few days before looking further and scheduling with someone out of Phoenix. A few more days later, this guy finally calls back…. He seemed surprised when I told him I’d found someone in Phoenix, he was kinda like „but I’m in Wickenburg“…. Well, I need my fridge, so maybe answer your phone? I waited as long as I could,...