Verizon — Local services in Williamsburg

I recently became a Verizon customer & I must say I expected much better. I visited the location on Quarterpath Rd in Williamsburg, Va. Upon entering the establishment there were 3 customer service reps & none of them greeted me when I entered the location. No one else was in the store so they couldn't have missed me walking in. As a matter of fact all 3 of them were sitting at their desk. 1 young lady was tapping on her phone, the other young lady was just sitting there staring off into space, & then there was Darius who was at one of the desk near the door. I should've left when I saw the body language of the workers but I really needed to pay my bill & it was along my way home. After no one greeted me, or asked how could they help me, I proceeded to the young lady who was sitting at a desk in the far back of the establishment. I told her that I needed to pay my bill & she directed me to Darius. As I went to pull my money out (as I was told that particular accepted CASH,) Darius told me that location did not accept cash. I left the establishment & called customer service & I was told AGAIN that location accepted cash for wireless bill payments. I don't know where the confusion lies but I don't work for Verizon. I went back into the store & informed Darius of what I was told once again. He handed me a card, & in the midst of me talking to him, he pulled his phone out of his pocket as he walked away from me WHILE I was still talking to him. All Verizon workers should be on the same page & up to date on payment methods. This was a HORRIBLE experience for me. All I wanted to do was pay my bill. I definitely won't be visiting the Quarterpath Rd location ever again. I SHOULD'VE STUCK WITH T-MOBILE

UPDATE....I WENT...

I returned to this store because James Bland explained a promotion the day before. He had input my information and said I qualified for the promotion so I returned the next day expecting a smooth and relatively easy transition. I had to wait 30-40 minutes, which wasn't a big deal. I finally sat down to the desk and I realize I waited so long because he was slow or wasn't nearly as familiar with the process as he was pretending to be (typical of his demographic in this town, though still annoying and inexcusable). Two hours later he cancelled my prepaid account, enrolled me in a post paid for an additional, unnecessary $50 a month and ended up being unable to deliver the promotion he had promised the day before. After over 2 hours of wasted time, James finally admitted his incompetence and asked his colleague, Hunter, for answers. Over walks this rude, greasy kid with an attitude. Most people with jobs shower first, right? Likely to avoid disgusting the customer. Hunter clearly doesn't mind disgusting anyone and, frankly, if he wasn't so rude and gross, I likely would'nt have been so repulsed by the experience. I've had Verizon for all but 3 years of my last 20 years of phone ownership, and unless there is someone competent at one of the other stores in town who can at the very least undo what the dirty morons at this wireless zone did, I'm taking my business elsewhere because, hard times or not, these guys are just looking to get you to waste as much time and money as possible. Save both....

Filed a complaint with Verizon wireless on this business today. Sent my mother in to get help to set up a replacement phone and the lady ended up telling her that our account has someone else's name and address instead of ours. This is in fact a lie and a huge concern because they gave her someone else's name and address on the paperwork. Not only is this is a breach in private information but this store is AFILIATED with Verizon and NOT a Verizon store. My information with Verizon is correct and has always been. I am not sure where they are getting a random persons name and address from but Verizon reassured me the business is wrong. This store also claims they cannot update customer information. Why on Earth would this associate not look into this further before telling my mother "we have been hacked". This is a very bold statement to tell someone and just blow her out the door stating our information cannot be updated or fixed. Completely inappropriate to release someone's name and address to the wrong person. I have been with Verizon 20 years and never have I been told this persons name or information. This so called person lives in another part of the country and has a different name. This associate is clearly not trained to look up account information correctly. I hope the business follows up on...