Bass Appliance Service & Sales — Local services in Wilson

Had Bass Appliance come out to my house to look at my 3 yr old dryer that was not heating. Of course, they only come out to my neck of the woods 1 day a week, so it was 5 days before they could come out. Figuring out it was the element, the tech didn't have one on his truck, so he left the machine apart and went on his way saying that he was going to order the part. Part came in and they called Thursday afternoon in which I could not return their call due to working. When I called back Friday I made an appointment for the following Wednesday (it has been at least 10 days without a dryer now). The tech came out and installed the element but because I didn't leave payment and my cousin could not get a hold of me at work (he only has FB IM to communicate with) immediately, he took the part off and told my cousin to have me call them! I'm quite upset that no one in the office reached out to me so I could have paid over the phone!! Next day (Thursday) I called to pay over the phone and to see if he would go back out and install it and the bill was $100 more because the tech wouldn't come back out unless they cahrged me another service call!!! Forget that crap! Paid for it over the phone, will pick up myself and YOUTUBE how to install it if necessary. Can I also say that I was told the tech was "sketched out" by my cousin (who looks like a man but has the mental capacity of a 12 yr...

The Bass's are hard working people and they try to help everyone and are the sweetest family. The girls Rhonda, Denise, Penny worked hard in that office to help all their customers. I rather buy from a hard working family and keep them in business than buying from a chain that cant keep help and have no clue what is on the market that is the best. If you want to buy a one time washing machine then go buy a Speed Queen, the best washer on the market that will last you for ever, it has a 5 year warranty with a stainless steel tub. The old saying is you get what you pay for, it will run you about 400.00 more than a cheaper machine, but this is a 25 yr lasting machine, so that 400.00 will be well worth it in the long run. Pull up a YouTube on the Speed Queen TC5 and listen to what you get with this machine and the ratings. I did my research and worked with some appliance guys and they all said get a Speed Queen, so after 4 mechanics telling me and they work on the cheap machines all day long. I believed them and went and got a Speed Queen. it washes in 30 mins and its all metal no plastic and she is a real heavy machine. So Thanks Bass Appliance for always be super nice and helpful. It pays to do your homework before you buy. Check out Bass's Appliance and tell them I...

Hello i bought a washer and dryer set here last year in june. Whirlpool at that. The dryer broke within 8 months which they fixed by cutting a burnt wire and putting a new one which i hardy call that a fix. But the washer it quit on june 20 something. And they say that my warranty is out. By just a few days at that. So im am having to get another company i never heard of come fix it as a courtesy fix. Thanks to them. Dont get me wrong they where great at saling me this product but when the trouble came on my 1800$ set that was by the way registered in 2022 and i bough in 2023. So im not even sure they didnt sale me a used set. This is my first new set of washers and dryers i have ever bought and can gaurantee id bbuy a 20 year old maytag before i bought anything from these people again. Thanks for nothing ;-). And thanks for the warran Department in the paperwork i atill have for the machine for actually caring and helping me. Not just sayin im sorry and hanging up when they could have easily helped us. I would have even take it up to them. But if you work hard for your money and youre not rich dont waste your time with these people…. Ps. My wife called and spoke directly to bass appliance. We know...