SpringRidge at Charbonneau — Local services in Wilsonville

Garth,

I have tried to get a hold of you. Your mailbox is full and I don't have an email address for you. I would appreciate it if YOU contact my mother directly.

7/23/2020 We are not happy with this facility any longer. Our mother is in the independent section, and she is very independent. First, and most important there have been two separate occasions for which we needed staff to check on our mother and we could not reach anyone. Her neighbor across the hall had fallen recently and no one was available to help her. Springridge states they have a 24-hour emergency call system and reception desk.

Second, the dining room is closed because of covid. They are now serving and delivering a very limited menu. Our mother is lactose intolerant, and they are unable or unwilling to cater to this need. We question why the dining room is still not open when other facilities dining rooms are. There is a patio that is not open. According to our mother, the quality of the meals has dropped significantly since the dining room has been closed. However, they just recently raised their rates for my mother.

The last important issue is twofold. Our sister is in the ICU clinging to life due to cancer. A staff member said my mother faces eviction if she leaves to visit her regularly. Yesterday I needed to take our mom to the Doctor because she fell on her hand. My mother's doctor was out so her doctor office referred me to either an urgent care clinic or ER. Upon return from urgent care we were told by the same staff member the policy is residents can visit their doctor office only. No urgent care, no ER, no hospital or they will face quarantine. My question was why is a doctors office safer than ICU. She didn't know, she said it may be the cleaning products they use. If this rule was logical, so be it. How on earth does this make any sense? I told the staff member that we are aware of a friend of my mom's who was afraid to leave the facility to visit her dying husband of 40 years because she was afraid of being evicted. She told me that was just a rumor. It is not.

We understand everything is up in the air with covid. We do expect to receive the services that are being paid for. We also expect our mother and everyone else's loved one to receive the best care and service possible, and to be safe.

We are still awaiting a decision as to whether they will allow her to visit my sister. It's been 24 hours. My mom is ready...

This place was terrible all around. Mot only was it expensive, but did absolutely nothing to make this steep increase justified. They where deceptive, oh they never "outright lied", but certainly omitted key details that where obviously important to making an informed disision. Ultimately we where out $45,00. Buy in and $4,000 p/m payment. The beds that where to be included for the alzheimers patients, that didnt happen either. Ultimately after just 2 weeks they kicked her out! No money back, no desire to help or accommodate a frightened elderly woman at the end of her life. Without her husband of 65+ years for the first time, and due to alzheimers confused and scared most, if not all the time. The caregivers I was exposed to where awful, cruel, and not qualified to be in this industry, let alone running a facility. Do yourself and your loved one a huge favor and don't even consider this dumpster fire...

In February of 2017 I was invited to join SpringRidge At Charbonneau in Wilsonville for lunch. I was so disappointed when the presenter bragged about their meals and indicated that they use a bunch of bacon. He seemed proud that their food was so delicious. There is not a resident in that community that should be offered that kind of food. Today, I received a call from a woman from that community to see if I was interested. When I told her how I felt about what they serve to their residents, she indicated that if they did not do that they would not have residents. The reality is that they will not have them for long or healthy if they continue to do what they are doing. When I tried to say more she said “I’m going to disconnect...