Winchester Furniture Showroom — Local services in Winchester

I bought a sofa that has issues that I didn’t see in the showroom. After the delivery to my home, I called and asked if the guys would come out and see if they had attached the back properly on the middle cushion. The middle section sits higher than the ends. I could hear a male voice in the background saying it needed time to settle, it’s the foam in the cushions. I insisted that they come out so that I could show them what was wrong. They did, the driver was obviously less than happy with me. He told me again it’s the foam, it just needs sat on. He was thumping on the cushions as he spoke. I replied, I didn’t need him to mansplain how furniture wears. He then said, I can return your old one and take this sofa back. He was obviously annoyed and I was taken aback. After they left I took pictures and sent them to two people who agreed that my concern was legit and obvious to them as well. I called to ask for an exchange for a new couch. Before I could request a different sofa to replace the one they delivered, I was told that there was nothing they could do as they had offered earlier (45 minutes earlier) plus with pets in the home they couldn’t take it back. So all of this to say. I now understand why there is never any cars in the parking lot, and why the delivery guys said we were the only delivery for the day. As far as the intended insult about my pet friendly home, I suggest you all fix your leaking roof and replace the unsightly ceiling tiles that are full of water stains. I had intended to purchase a tv console and a couple of lamps as well. I will make those purchases, at Muncie Gill Brothers. They’ve never let me down in all the years I’ve dealt with them. My reason for buying from WInchester Furniture Showroom was to shop locally and save...

Nice showroom and knowledgeable salesman. Also,no sales pressure. selection was limited at the moment due to back logs from suppliers which is the norm...

Quality merchandise & lots to compare. Great, knowledgeable service. They get all...