Romberger's Appliances — Local services in York Township

I will say that overall I am happy with the product I bought, and things went relatively smoothly. The customer service, however, was very disappointing. I stopped by Romberger's because I was looking for a new refrigerator. When I showed up I the building looked like a junkyard. I walked into their office and instead of greeting me like a valued customer, a woman was sitting at a computer and acted like I was interrupting something important. When I said what I was there for, instead of asking what I was interested in and what my needs were, she asked for a product number. I had done some research, but I was hoping for a little help from a knowledgeable salesperson. This wasn't very good customer service. Another staff member came in half-way through our conversation and was a bit more eager to help. I chose this place because I had a special request of the delivery people--to move my current fridge into my basement. Since lowes uses subcontractors for deliveries, I thought it would be more complicated. I asked at the time of purchase if they would do this and was assured it was no problem. The fridge took a while to come which was fine, but when it did come in and they scheduled delivery, I mentioned my request again. They said, no problem, they would let the delivery person know. The delivery person showed up, was pretty brusque and had not been informed what they were supposed to do with the old fridge. The space was tight, but I measured and it would fit through the door to the basement. Nevertheless the guy grumbled and sighed loudly the whole time. I think the fridge could have made it downstairs by simply re-orienting the fridge instead of removing the doors, but I decided not to interrupt his huffing and puffing. The fridge eventually made it to the basement and the new fridge was in. New fridge works great. Looks good. Nevertheless, I didn't feel like a valued customer, and I'm not likely to go there again for my...

Called Romberger's asking if they had ge or Frigidaire garage ready freezers. First saleswoman said she'd check. She left and never came back to phone. I called again. Next. Saleswoman told me all freezers are garage ready. I explained garage ready means ok to keep freezer in environment between zero and 110 degrees F. She told me this temp only matters for refrigerators as they have 2 thermostats. She said she asked coworker who has been there 30 some years and they both Googled it and GE makes garage ready. I told her I know Frigidaire does also, and she asked for the model number. I told her I didn't have model no, im just shopping. She kept repeating all freezers are garage ready and outside temp only matters for refrigerator. When I tried explaining what I need, she kept repeating same thing and added her friend worked there a long time and knew she was right. She said I needed to let her talk more and said I was being rude the whole time. I told her i didn't want to listen to her illogic anymore,, and their customer service sucks. I would never purchase any appliance from a company having saleswoman who insist on providing incorrect info as if it were fact. So, you "Googled" it, huh? Maybe you should read a but more and enlighten yourself instead of arguing with your potential customer. I wonder how many customers were assured their freezer was garage ready, and suffered food loss due to this inaccurate info. Moral to this story: Do not buy from Rhomberger's- you'll be mislead into buying a product not suited to...

Ron Biser and unsatisfied customers, your pedestals were not compatible with your new machine. They would've needed motified to be compatible and this was explained to you and you agreed that you had to modify it to fit the machines that you had them on and it took you awhile to do it. Im sorry for any miscommunication. If you would like them to be modified to fit your new ones, then you would have to call in and get a price...if we can do that. As far as the steam kit, you asked your wife and she told you NOT to hook it up. If anything was not correct with install please call us at Romberger's appliance and we will fix it. That goes for any unsatisfied customer with our service, please call us. We strive for customer service and want our customers happy and coming back. Also during this pandemic. Appliance manufacturers are running at 50%, that means it is difficult to get appliances in a reasonable time frame. If any of appliances are not working up to customer standards, thats on the manufacturers. We dont build them, we service and install them and try our hardest to keep our customers...