Restaurant Depot — Local services in Ypsilanti Charter Township

Today, on January 11th, 2024, around 12pm, my mom bought 4 cases of beef at RESTAURANT DEPOT in Ypsilanti. She opened the 1st case of beef when she is back at her restaurant, a strong and pungent smell came to her.

She found out that the date of 12/26/23 is labeled on the case (picture is attached), but she is not sure it is the expiration date or the date of manufacture. Then she did not open the rest of the other 3 cases of beef.

Therefore, she brought all of the 4 cases back to RESTAURANT DEPOT in order to return them, approximately at 4pm same day. However, the customer service only returned her the 3 unopened cases but refused to do the return for the opened one. The employees asked her to leave. My mom doesn’t speak English, she found me for help. Then I came to RESTAURANT DEPOT with her and find an assistant manager named ANN there.

ANN treated us very unfriendly and still refused to do the return. She was calling that the case was opened. However, how would we know the beef is bad if we didn’t open? We want to do the return because of the quality issue, not due to that we change our minds.

We have been a member of RESTAURANT DEPOT since 2012. Since this location of Ypsilanti opened, we shop here nearly twice a week for 4 of our family restaurants. Also many of our friends shop here too for their restaurants. Think of that how customers would feel if they treated with stinky meat at any restaurants. I also heard that sometimes my friend was surcharged from their shopping. From my point of view, I think this location of RESTAURANT DEPOT was the slowest one comparing to other locations. I hope the owner of this store can see this review and understand how their customers were treated by the manager and employees.

I checked their return policy stating that “perishable items must be returned within 72 hours of purchase”. We spent around 4 hours to return with a quality issue, but they still refused to return. I feel we were discriminated against by our language and race. I called the police for help when we are forced to leave, but surprisingly, ANN asked the police with her abuse of power and told the police to give us a trespass notice that we can no longer be allowed to shop here in the following one year.

I will seek for more legal help...

I recently started coming to this location after hearing how much nicer it was than dearborn. The store is clean, there is hardly ever any customers shopping or a wait to cash out. Now I understand why buyers would rather wait at dearborn than come to this location. Recently I had a bad experience with customers cutting in front of me and a very slow training cashier. It took me over 20 minutes to cash out and I was already running late. Yes I was frustrated and I asked the lady (manager?) standing there if she could help her because I needed to get out of the store. I apologize to the cashier as I was paying and explained I wasn't frustrated with her. The situation was handled right then and there. Today I go to do my normal weekly shopping per usual. When I went to check out there was a note on my account to speak to Jacob. (I read that on the screen, they tried to play it off) A minute later a lady walks over and proceeded to tell me I was very rude the last time I came in to their training employee and that behavior won't be tolerated. (In front of all the customers and employees, didn't bother to pull me off to the side to have a conversation.) Rude is not a word people would use to describe me, while I'm out representing my business, with my son next to me.

Don't worry, I will take my rude self to another location. I will also be informing all the other business owners I know. Funny, I wondered where the few good employees you had went. Now everything...

I have been shopping for items and receiving delivery services mostly online. But every time I place an order, this place sends me an item that I didn't even order and asks me to bring it back to the store directly. Even the delivery guy didn't show up after receiving my call to retrieve the wrong item without even inspecting the item he delivered. Also, for me asking for a refund of the damaged item in their delivery process, ypsilant manager Jacob said it was non-refundable (it was only 15 days pass.I didn't open. My Inspector pointed out that damaged items must be returned to the store.) To Jacob, I explained what happened here due to the damaged item, but he didn't care. Jacob offered to exchange it with a new item, but the delivery guy in question reappeared and disappeared with the purchase receipt and the damaged item. I called Jacob again and asked him what happened to my receipt and the item. He said he didn't remember talking to me and said that the refund was made for the item. ??? My accounting and I searched all the computers for the refund details, but it hasn't been refunded yet. It looks like they are way short of customer service and work processing capability. I will never use this...