Sunset Systems — Local services in Ypsilanti Charter Township

I came to Sunset computers two weeks ago, and as busy as I am I really wanted to take the time out to write a proper review/thank you to the folks that work there. Two weeks ago my computer screen shattered, and I was desperately looking for a place that could fix it (it's a touch screen so it apparently needed special attention/equipment). I was calling all these local spots just going through google searching repair shops, and most places had a fee just to see the computer- not to fix it, but just to examine the damage. I can appreciate that time is money, and so I don't mind a fee in theory, but in most businesses consultation is generally FREE. Getting a quote should not cost you money in most cases. I ended up calling Sunset Computers, and right from the get-go their employee Alex Fisher asked me a series of questions to understand what the damage was, and he was just so professional and sensitive towards my ordeal (and anyone who has broken their computer or phone feels like it was an ORDEAL lol even though obviously it is not the end of the world). Alex recommended I come in, so he could assess the damage (free of charge), and also gave me practical and genuine advise on the phone. I did not feel they were in the business of taking your money, I felt like they sincerely wanted to help. The store is in Ypsilanti which is a drive for me, but it was worth it. They were just as nice and accommodating in person as they were on the phone- and most importantly they were HONEST. They told me what they could fix, and what they could not- and in any "repair shop" situation that level of transparency is rare, and deserves 5 stars on its own. I was so pleased with their service, and I would recommend them to anyone...

I just picked my computer up and I am just so pleased. I had just upgraded my GPU and CPU, but ran into some issues when I tried to upgrade to Windows 11. I thought maybe it was a driver issue, or perhaps something to do with my tragically out of date BIOS.

Peter helped me quickly identify that it was actually my harddrive that was causing all the fuss. He diagnosed it, recommended a better quality harddrive than the one that was dying, and suggested using a different port on my motherboard so that it was even faster. After he did that for me, he ran into some trouble with my Windows license. He gave me a call and we agreed that I would buy a new license. He provided the license key and got that installed for me.

My computer is home now and she's absolutely lightning fast. When I booted it up it was so quick I literally said 'Woah' out loud.

Tl;dr: Peter figured out my issue, recommended how to fix it, and ran interference on a few other issues that cropped up, all for an incredibly reasonable price. I would enthusiastically recommend this place to everyone and I absolutely plan to take my business back here if/when the next time I...

I brought my desktop computer to Sunset Systems after a storm took out my power and it would no longer boot up. Peter and Julia offered to diagnose the problem for free. When they had narrowed it down to a few possible components, I decided to leave it with them so they could check each individual component for the problem. They discovered it was the CPU that needed to be replaced. Unfortunately I had a rather expensive one in my computer and replacing it would cost at least $350 for a brand new one. Peter was very helpful in explaining the different options I had (downgrading vs. keeping the same one) and all of my price options (new vs. used). They worked within my budget and were very quick in getting the new part shipped and replaced for me. They only charged me $30 for all of their work! I cannot recommend them enough! Very honest and helpful...