Restaurant Amine The Canteen Hydra — Restaurant in Hydra

We have lived in Zaragoza, Spain, for 27 years and eat paella almost every week, so we know what a proper paella should be. This restaurant was highly recommended to us, but unfortunately, our experience was extremely disappointing.

The paella was not cooked properly – the rice was undercooked, and the dish served had nothing to do with an authentic paella. When the waiter upstairs noticed that we were struggling to eat, he was very professional and kind, offering to bring something else. That was appreciated.

However, the behavior of the person at the reception was shockingly rude and unprofessional. When we were leaving, he presented the unfinished paella and insisted, “You all tried it; there is nothing wrong with it,” instead of listening to our feedback. While we explained that the rice was not cooked, the restaurant owner joined the conversation only to say, “You didn’t like it, but others do,” and even added that he buys the rice at an expensive price. Honestly, why should customers care about how expensive the rice is when the dish is not edible?

Instead of apologizing or offering a simple “sorry you couldn’t finish your dinner,” which would have been the professional thing to do, they kept arguing and explaining how paella is cooked – as if we don’t know paella after decades of experience.

This attitude was shocking. The cashier’s behavior, in particular, was very rude and almost aggressive, making us feel extremely uncomfortable. We left without dinner and disappointed.

If you want to improve, train your chefs, improve your customer service, and learn not to take customer feedback personally. Until then, we will never return. This was one of the worst dining...

Top the restaurant and no comment, the staff are very professional welcoming from the minute you arrive until you go. The dishes that we ordered were tasty, and we can taste the high quality of the products used to cook, there is also a menu for kids and finally the animation it adds a special effect.i recommande the restaurant If you want to go for an event. Ps : there is also a smoking area and...

Très déçu pour notre première visite, une atmosphère assez étrange, dans le haul d’entrée un serveur qui crie au téléphone, les tables à l’étage sont très rapprochées les une des autres, une fois attablé les menus sont complètement délabrés avec des pages littéralement arrachées, la nourriture est fade, manque de sel mais aussi mal présenté je pense que la cuisine aurais pu faire un effort sur la présentation des plats, une fois attablé depuis plus de 15 minutes personne n’est venu nous offrir de l’eau ce que je trouve extrêmement ridicule un restaurant qui n’offre même pas de l’eau à ses clients avec une telle chaleur, mettre des carafes d’eau sur les tables ça ne coûte rien, après environs 25 minutes personne ne vient voir si on a besoin de quoique ce soit, pour faire passer le tout, on nous sert un cappuccino qui goûte à peine le café, une première assez désagréable pour nous. Pour des prix exorbitants à l’addition, ils ont le culot de nous demander si tout s’est bien passé à la sortie (un peut trop tard je pense) avec toujours un autre serveur qui cris a la caisse sur ses collègues. C’est plus une atmosphère de café/snack du cartier qu’un...