Ottoman Restaurant — Restaurant in Armidale

Although the wait staff, bar staff and cocktails we had were fantastic, the food let this place down BIG time. We had great expectations reading reviews prior to arrival, we were super excited. Ushered in as the place as they had loads of bookings on a Friday night, happy to do as asked as it was our pleasure to be there. We ordered from the well worded menu, excited to try the Bruschetta and Pan Seared Scollops as entrees - our entrees arrived in a suitable time frame - the Bruschetta was advertised to have Bocconcini and Mozzarella; what arrived instead was feta. The scallops, whilst we had 8 (small) scallops, it was still more than expected, however a broken up store brought poppadum, and without the curry leaf crust and instead of the spiced coconut sauce was in place of a heavily spiced curry paste - totally over powering the delicacy of the scallops itself. My partner and I were super excited to try the 14 hour slow roasted lamb shoulder for 2, once again, upon the lamb shoulder arriving to the table we were presented with a anemic (very tender) unseasoned lamb shoulder, the sides that were presented were par boiled chat potatoes, definitely not roasted as no crunch was in sight or feel, horrible looking half rings of carrots that looked and felt very pub style, Sunday roast, straight out of chef Mic (microwave) and unseasoned broccoli. Me being a curious creature, the menu had sides listed, I was excited by the sound of the parmesan and Jalepeno potato mash and had ordered that too, as well, wow who wouldn't want that!? Instant regret, ZERO parmesan in taste, jarred jalepnoes chucked on top - zero care or consideration in my opinion were given in delivering what we were supposed to have been presented with. I truly hope, that due to an emergency departure of a chef that my experience just offered in place of a new chef to arrive. The restaurant and surrounds were beautiful, it was comfortable and aesthetically pleasing. I was also disappointed that whilst passing on our constructive criticism and upset upon recieval of entrees and then mains that the food and beverage supervisor Patrick did not once come and see us, yet left a delightful young lady to address our concerns. Our bill totally $260 was totally not worth what we ate. We are both very well experienced the the field of...

My partner and I went to this restaurant for dinner last night. I was pleasantly surprised to find out that it was the night I got engaged! We arrived at 7 p.m. on a Saturday night, and despite being three-quarters empty, the staff seemed hesitant to serve us. It turned out they were planning to close soon after we parked, even before we had ordered.

The food was okay, but it came out very quickly. It seemed like they were trying to rush us, which was strange since it wasn’t particularly late or an obscure night to go out for dinner.

On the positive side, the wheelchair access was good, and the disabled bathroom was excellent. The girl who worked there seemed to have a bit more sense of customer service. The guy named Mark turned on the charm as we were leaving, but he was very keen to go to sleep. While it’s true that no one told him we were engaged, it shouldn’t have mattered.

We were there for a special occasion, and it wasn’t a cheap meal. The staff didn’t seem to care about our presence, and it turned what could have been a lovely night into something of a sour memory that we...

Not the first bad experience in this restaurant. Today my son and his wife went for dinner to celebrate their wedding anniversary. I went in at lunch time to pay an amount on their bill. I asked that when they arrive, a member of staff will tell them of credit so they could relax and just enjoy their evening. They arrived home without being told and paying for their bill. I called the hotel and spoke to receptionist initially. She was new and could not help. Transferred me to restaurant supervisor. The call was picked up then put down in my ear. I drove to the hotel. The same new receptionist was there and went to call the staff member from downstairs. It was in their notes that a credit had been pd on to the bill but as both his and her name were on booking no one put two and two together. Neither member of staff could assist with crediting the amount pd. We have to return in the morning. What was meant to be a lovely surprise ended up the opposite. I would not recommend this hotel. There is far better service directly across the road and at many other places...