I liked the views and ambience. But was really disappointed with the food. Bought Calamari rings, milk shake, spiked shake, few cheese cakes,nut sundae and ice cream. Only ice cream, nut sundae and cheese cake were barely decent ones. Milk shakes and spiked shake were as thin as lite milk. Calamari rings were exorbently priced for a lean serve. I could have bought a frozen calamari pack from nearby food land and cook myself a better quality one.
Adding as reply:- I had to edit the original review as I couldn’t reply to your response.
We didn’t come for an evening meal to start with. We were there between 4:30 and 5.30pm. I can give you a full list of things we ordered too. We ordered 1 calamari rings - full-size 1 nut sundae 1 milk shake 1 spiked shake 2x white choc Rasberry cake 1 Latte 1 vanilla ice cream You guys even forgot to bring the vanilla ice cream. I had to come and remind you guys at the counter when I came to order the second cheese cake. If you take a look at the poster you put up of a spiked shake at the counter, you will realise that is totally different from the one you serve. When I came to order the cake, I even asked why it hasn’t got a creamed topping as it is shown in the poster at counter. The girl said I will ask the person who made it and will get back. But nothing happened and I couldn’t be bothered to go behind that. I could understand if it is really busy, but we came there before the evening meal rush. If you need more clarification, please don’t...
Read moreFood service terrible. 2 of 5 meals out at 19.23 cold. 3of 5 out at 19.31 no sign of last 2. Are you kidding me
Thank you for your reply. However this in no way addresses the terrible service by your team who clearly don't know anything about customer service or delivery of service. There is a clear lack of leadership within your establishment as your team just drifted around achieving nothing. Our table was passed on three occasions by your team yet until asked no one thought to remove the empty glasses. Our first 2 dishes were delivered without sides or bread rolls. When I finally enquired about our missing 2 meals the Cesar salad had not even been started. Your line of a busy evening fails to stack up during my 90.mins in your establishment. I witnessed a senior team member more interested in selling meat raffle tickets and having a conversations with her freinds than delivering service to your paying customers.
Shame on your leadership team.
Tonight we ate at the berri hotel. 5 stars everything a family meal out should be.
Your reply indicates some acceptance on your behalf of circumstances beyond your control. This is below the...
Read moreWhole family went away for a weekend to Barmera, decided to come to the club for dinner and had an absolutely terrible experience!
Service was terrible, when purchasing my drinks lady was so rude as she skipped me to take the order of one of the local footy players! Ordered a jug of sprite for my kids and once I took it to our table and poured kids a drink realised there were ANTS all in the drink, when my husband took it back to let them know, the lady didn't even apologise for it, said NOTHING to my husband and just refilled a new jug! Must happen often if your staff can't even apologise for having INSECTS in your drinks!
Food was bad and cold. I ordered fish and it had absolutely no flavour! My father ordered seafood basket, paid $36 and it was a tiny amount of food for that price and they had missed stuff from his meal.
Really disappointing as I spent over $100 here on food. The customer service is what really upset me, only lady that was nice was the lady taking our order.
Would not recommend this place to anyone and will not be returning. I urge you...
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