KFC Biloela — Restaurant in Biloela

The worst ever KFC i have been to who have made me to review straight away after visiting the store. I ordered a Ultimate box which a had very dry and hard chicken patty on the burger, the orginal chicken piece which was box was so dark brown colour which black residue stuck to it and chips was very salty. When i took it back the staff at counter showed the box to the manager who was standing right next to him didn't bother to turn back and say a SORRY rather he placed another chicken piece on the box and asked the staff to give to me. I told them that the burger patty was not right when the staff again approached manager who was still there at counter just told him to remake the burger with no apologies. I didn't check the box there rather got back home and found the chicken piece was so greasy and i immediately contacted the store and spoke with manager who advised that he was talking to someone else on the phone when i was at store so didn't had a second to turn back and say sorry. He finally did apologise as he had no other option and i felt its not new for him. PLEASE LEARN AND MAKE THE SERVICE BETTER, YOU ARE NOT RUNNING CHARITY, PEOPLE PAY FOR THE FOOD YOU SERVE. HAVE SOME RESPECT PLEASE. Visited the store on 05/01/2021 and around 8 PM if you respect this review and want to...

Have to update my review as the 2024 service has been horrible. Drive thru was shut for a month a few weeks ago and the quality is inconsistent. Wait times are 20 minutes now. Drive through is stressful you get told to wait out the front in the single lane Drive through then you get people having a domestic behind you because your waiting where you where told to. Ordering for a family they can't handle the idea of 6 itmes in a order and are gurenteed to miss something. How things are wrapped is a miss. No sauce or liquid explosion. A while ago someone from a radio show said kfc Biloela is the shitest KFC in Australia and I still feel that's a touch harsh because in another town I've heard you have to walk around human fecease to get inside. I also don't know why half the resturant has tape blocking half the seating off, in my opion its so they don't have to clean as big of an area so they just block it off. They are worthy of 1 star thow because the Pepsi freeze has finally got onto the online ordering after not being on it...

Ordered chicken nuggets, haven’t had them in a few years. They were hot but quite watery, I commented to my partner how watery they were but as I hadn’t had them in years I couldn’t remember if that’s what they are normally like. I ate a few but didn’t eat them all as I didn’t like the watery juice. Within an hour I was hit with severe diarrhoea and vomiting that lasted until the next morning. I was perfectly fine until I ate the nuggets, which was the only thing different to my partner that I’d eaten that morning. I will never purchase anything from KFC Biloela again.

Edit: I contacted KFC on the link that KFC left in the response to my review. KFC Biloela contacted me after a few days to offer a refund, which I declined. The manager said they would be reviewing the information from the day and looking into the food handling etc. I’m...