The Lodge On Hawthorn — Restaurant in Blackall

What a remarkable building — the original Masonic Lodge carries a rich sense of history and promise. When I first arrived, I felt a genuine sense of excitement about the place. Sadly, that initial hope was quickly dimmed by the absence of even basic hospitality.

Like too many venues today, there was no warmth in the greeting, no eagerness to engage — just silence. I wasn't expecting the red carpet, but even a simple "I'll be with you in a moment" would have been enough to make me stay. Instead, I stood there, noticed but ignored, while staff were present. There was a young group outside, and I appreciate things get busy, but acknowledging a customer goes a long way.

I had intended to enjoy a coffee and cake and purchase a lovely antique tea caddy priced at $190. But in that moment, it became clear that my presence — or my custom — wasn’t of interest. So I walked away.

It’s not a harsh criticism; it’s a common and growing disappointment across the hospitality industry. If we're not making customers feel welcome from the moment they step in, then what are we doing?

Beautiful setting. Great potential. But the hospitality has to meet the standard of the surroundings — otherwise, it’s just a missed...

Woeful service took too long waited 40 minutes. When I asked how long for food was told by insolent guy "first dressed gets served" we were there before person across from us. Arrogant sod. The soy rice was way too strong. My sons milk sake was all froth and little milk. The girl serving just a dead beat. The pits. 🥴 zero stars. If I'd thought I would have gone to eat at...

Fantastic meals. Both the mains and the sides were amazing. The steak was the best I've ever had, the lamb cutlets were delicious and the pasta was great too.

The service was great. They got the kids meals started while we worked out our mains so the little ones weren't hangry. Happy and friendly service.

The building itself is lovely and full of interesting art...