Horizon and Grind — Restaurant in Brisbane City

Service 4/5 Food 3/5 a spacious cafe outside the middle park village shopping centre was quite busy when we went, had friendly staff which was lovely heard good things about this place but was quite disappointed, all three meals and drinks totalled to around $73 which for me personally i think is quite pricey for a cafe but if you consider the quality of the food here, is not worth it ordered eggs on toast poached with added mushrooms and halloumi cheese, fish and chips, angus steak sandwich, hot chocolate, short latte and a ice coffee drinks were pretty okay, nothing much to comment on~ the food on the other hand, sandwich was incredibly dry, no sauce whatsoever within the sandwich, meat was incredibly dry and tough, a difficult meal to eat overall fish and chips, the fryer oil hasn’t been changed in a while as you can see from the dark burnt batter on the fish, luckily the fish behind all the burnt batter was actually alright and quite fresh eggs on toast, the add ons totalled to $9 but came in such tiny portions, for two tiny slices of cheese and 7 pieces of mushroom the bread and eggs were alright, wish i would have stuck with just that then add more on overall, i don’t know if i would recommend this cafe, for drinks it would be alright, but meals...

Complaint About Rude Staff Behavior – Friday, 18/04/2025 at 8:30 AM. I am writing to express my disappointment regarding the unacceptable behavior of a female staff member at your café during my visit on Friday, 18th April 2025, at approximately 8:30 AM.

From the moment we began placing our order, the staff member was extremely rude and dismissive. She made no effort to be polite or respectful and acted as though she did not understand our requests — even though we were speaking clearly. It felt as if she was deliberately pretending not to understand us, which made the experience uncomfortable and frustrating.

Customer service is a key part of any hospitality business, and unfortunately, the attitude we encountered was completely unprofessional. Due to this negative experience, we have decided not to return to your café in the future.

I sincerely hope you address this issue with your staff, as no customer should be treated this way. I believe this kind of behavior should not be tolerated, and I hope appropriate action is taken so that no other customer is made to feel...

Have been many times and enjoyed the experience, but after today, I will NOT be going back. Whilst waiting on a table that had clearly not been cleaned (rice, crumbs, smeared of something dark green) two female staff were removing dishes from empty tables. These tables were not wiped over by staff, nor did they clean their hands before picking up dishes from the pass to deliver to new customers. Still waiting for my order, I watched these same staff wrapping serviettes around cutlery, still with no cleansing of hands,they also dropped some on the floor, picked them up and put them in the container with all the other wrapped bundles. When my order finally came it was served in a takeaway cardboard box, forgetting my drink! I did try to approach the person i thought looked to be the manager, but she was 'otherwise occupied and seemed...