Untrustworthy and underhanded, do not go here.
They do not act in good faith.
In regards to the coffee stamp 'loyalty' program.
We had been long term customers, going on a regular basis who had earned 10 stamps for a free coffee: On the first occasion, the manager, a suave greedy man, when offering the 10th coffee, removed the babycino from the bill, as opposed to one of the either small or regular coffees. Thinking we would not notice. On the 2nd occasion the wait staff, a young blonde man, 'nicely' stamped for a babycino (unexpected and not necesssary) to reach 10 stamps explaining it as a 'favour' and then removed the babycino from the bill, as opposed to either 1: not stamping for the babycino, or 2: taking the price of a full coffee from the bill. resulting in a $1.50 saving after multiple visits as opposed to a potnential $4.50 or $5.
It is clear they are trying to save money, which is ok.
What is NOT ok, is intentionally deceiving customers to try and fleece them for all they have.
To the manager and the young blonde wait staff (you know who you are). This is how you lose customers, we have been on over 20 separate occasions for the food and coffee.
Instead I suggest you: Fix your act If you don't remove it, do not pretend you are doing the customer a favour when you aren't (it isn't smart) Consider offering to remove the more expensive coffee from the bill, not the cheapest (earns good faith)
If you can't do this, simply remove the program.
What disappoints me the most in #2.
We visit your cafe for what was used to be good food and good coffee. Instead you have greatly disappointed us in your actions.
The actions of the manager are disappointing, he should know better. But the intentional attempt to deceive through kindness is very much a black mark and reprehensible.
It saddens me to think you view your customers this way. And with an older clientele it turns my stomach to think in what other ways you are taking advantage of your customers.
I'm greatly disappointed.
Please take a deep look at yourselves in the mirror.
You know what you are doing is wrong. You are smart and can be do better than this.
We will not visit here again, and be sure to let the people we care about know the reason...
Ā Ā Ā Read moreThis is a super cool cafe in the little shopping village on the corner of Marshall Lane and Moggill Rd. We had breakfast here on Australia Day. The place was humming with energy and activity, with lots of people enjoying their public holiday on a fine sunny morning.
Unfortunately, our fav almond croissants were all sold out, so we had to settle for an almond and pesto one, still enjoyable and perfectly accompanied by two flat white coffees, which were hot and tasty.
Service from the bevy of pretty young ladies, all dressed in neat denim shorts, was friendly, polite and efficient.Orders were quickly taken and drinks and food came out without delay.
The ambience is casual, relaxed and laid back, with an airy and spacious interior, tiled floors and loads of greenery on the walls and ceiling, giving the joint that perfect summer vibe. Despite it being so busy, the acoustics were fine and we were easily able to converse. Thereās ample parking in the car park at the front and clean toilets at the rear. The perfect spot for a weekend brekky.
But I didnāt like the 15% āpub holā surcharge, although Iām not sure who to blame for that: The venue itself, for not absorbing these costs and simply pricing them in to the cost of the products, or the interventionist Socialist govt for forcing such things as holiday loadings, superannuation, workers comp and a host of other costly rules & regs onto small businesses, which they in turn pass onto the hapless consumer, already faced with Weimar Republic levels of...
Ā Ā Ā Read moreMy family and I have been regular patrons of this local cafe, and it has even become our go-to spot for important business meetings with clients. This cafe, Method to the Madness, has captured the hearts of many in our community, and it's easy to see why! Method to the Madness is simply THE BEST, offering great service, an excellent variety of food, and sublime coffee. From the moment you step in, you'll be enchanted by the welcoming atmosphere that fills the air. The staff goes above and beyond to provide top-notch service, making you feel right at home in their fantastical realm. The menu is a delightful journey of exotic dishes, catering to every palate and ensuring a memorable experience for all. But what truly sets this cafe apart is the authenticity of their dishes; it's a heavenly experience that leaves you craving for more. Each bite is like a spellbinding journey into the realm of perfect flavours. Don't miss out on this 5-star experience, where fantasy meets flavour! Method to the Madness is a must-visit destination for anyone seeking an unforgettable culinary adventure. Whether you're here for a casual meal with family or aiming to impress your business clients, this cafe will exceed your expectations and leave you enchanted with...
Ā Ā Ā Read more