McDonald's Brighton — Restaurant in Butler

Would’ve given a no star but that wasn’t the option, today I went and got a family bundle as it was school pick up had the whole car hungry, anyway, wait about 6 minutes in drive thru at this point I’ve only got the drinks, they ask us to park up they need to put on “fresh chips” so we agree, who wouldn’t wait for hot fresh chips?? Anyway we wait with 3other cars for about 15 minutes and finally a sign, one girl (African) with one bag of food as to which she then proceeds to the first car to ask if it was their food but judging by the size I yell out my order and so it was, on inspection chips were stale and we ask the girl to take the chips back for fresh chips and she declines says she can’t take just the chips she has to take the whole order back, including our burgers, I thought this was strange but we had no choice we’ve waited long enough only to be lied to so we hope they do the right thing 2nd time around. They don’t it goes by another 5minutes so I go in only to be met at the door by the same young girl not with my order but someone else’s at this point she’s struggling. I can see that so I go straight to the manager. Anyway I go into the manager (who is white

Absolute shambles tonight, Made my order at 6:45pm. Asked to wait in bays for order. 20 minutes later (and about 25 other people served before me, including 7 waiting bay customers that ordered after me) I was still waiting for food even though i had been asked by 4 different staff bringing out others food what i ordered. When told exactly what i ordered (4 burgers, 2 fries, mozarella sticks and a mcflurry $39.95) I was presented with 3 burgers. Upon entering the store and demanding to speak to the manager i observed about 15 staff in the kitchen area milling around getting in each others way.

The manager was about as useful as the mop standing in the corner. I demanded my refund, and he had to ask me how much i paid. I was one of about 6 people getting refunds at that time with others coming to get their orders corrected.

This store has gone absolutely downhill in the last few months, orders constantly wrong or waiting over 20 minutes for them to be completed.

If the store owners expect customers to accept this level of ineptitude they have another thing coming.

As an ex-employee of mcdonalds nearly 15 years ago i could still do the job better, and could have made the burgers...

Been to this store a few times through drive thru and it’s never been great. This time I went in as kids needed to use toilet. Tables with spilt coke on them, young kids hanging around just being kids which is fine, however they turned out to be staff ha ha. I went to the counter and waited as all the staff were laughing, swearing, joking around (have you got the chips, what chips, you get the chips etc etc). This is why drive thru is full and I am standing there waiting. One of them is even a manager, too busy trying to be a friend and cool instead of leading, so you can tell they have no respect for his position. Really poor. 20 Years ago McDonalds was so professional and cut throat, you couldn’t get shifts unless you were really good. How the times...