Lucky's Seafood — Restaurant in East Lismore

Terrible customer service that left an extremely poor taste in our mouths. After purchasing quite a large dinner order we got home only to find out we didn’t receive the entire order. We live 30 minutes out of town so going back wasn’t an option. We called lucky seafood and explained our situation only to be verbally attacked by Sharon at the shop. She abruptly told us that we left it on the bench and she was too busy to make sure we received the entire order. Well Sharon, you weren’t busy, we were the only people in the store and you handed us two bags. Neither of which had the fish. I understand people make mistakes but you instantly deflected the blame. A simple ‘sorry’ or ‘come by tomorrow to get a piece of fish’ would have been a much better approach for a small...

Upset and disappointed! After ordering I had a long wait in the pick up queue. Others, who came after me, ordered, then were called to pick up. I observed one of the 3 staff take money from customers, give change from the till then return to cooking food without hand sanitising. Eventually A staff member asked “3 grilled fish and chips? “ and handed me my order. After 5 min drive home we were looking forward to our late lunch. Chips were just warm. We had to reheat the fish as it was totally cold inside and what we thought was skin turned out to be plastic wrap on one of the fish fillets! Won’t be buying from...

I’ve been a regular customer at Lucky’s since I moved to the area & we have never had an issue before tonight… we called and ordered ahead and was told 10mins, after waiting 30 mins I went to check on the progress and they said “it won’t be long” after 45mins I went back in and asked how much longer which they then advise they had lost my order, the lady handed back my money and said sorry.. no offering to quickly cook me some or anything. Yes, I understand you guys were busy but your customer service needs improving. I won’t be...