KFC Ormeau — Restaurant in Gold Coast City

Disappointingly Inconsistent – May Start Driving Further for Better Service

Our experiences at KFC Ormeau have been frustratingly hit-or-miss, mostly miss. This has tempted us to consider driving an extra 10 minutes to the Eagleby KFC for a better chance at satisfaction. It often feels like Ormeau is always preparing to close, consistently running out of items well before the day ends. The number of times we’ve arrived only to find they don’t have what we’re craving significantly outweighs our successful visits.

The issues don’t stop at the stock levels; order accuracy is another problem. We frequently receive half-filled large boxes of chips and receive pieces of chicken that are both small and overpriced. The service inconsistency is hard to ignore.

Additionally, while it’s worth noting that the reduction in gravy sizes seems to be a KFC Australia-wide change, it doesn’t help matters that what they now call a "regular" size is simply too small.

KFC Ormeau really needs to take a hard look at its operations and customer service practices. Although my partner is still partial to KFC for their gravy, my patience is wearing thin. We hope our feedback encourages some much-needed...

So I’ve placed an online order for giant feast 15 chicken ( 3 original 12 hot and spicy ) and only received 3 original and 7 hot and spicy. Rang the store spoke to Imogen ( apparently she’s the manager) she was rude and all she was expecting us to do is to drive back ( 15 mins drive btw ) and get the 5 pieces so they can get the order right or a voucher for the missing 5 pieces, really though??? Talking about inconvenience!!! This Ormeau KFC is often stuffs our order and usually either replace it or email $20 voucher for the next visit but not this so call manager Imogen. She used the excuse of an incident that happened involving police as an excuse for getting the order wrong but made us feel like it’s our problem and she wasn’t happy to compensate even though it was such a big stuffed up missing a third of the order. Not only that they made us wait more than 15 minutes cause the police were there and our food were COLD. Very disappointing indeed and in the future will only be using...

Gross gross gross. Chips are always hard they always leave out the sauce for the kids chicken nuggets. Chicken on the burgers is dry, I ask for extea salt on the chips and they never do it. The last time I asked the young boy if there was extra salt and he said yes so I opened them looked in and even ate one and there wasn't so I asked him nicely to put some on and he threw the packet in the bin and gave me some with extra salt but then again the chips were hard as rocks. Id rather wait extra time for the chips to be fully cooked then have to throw them out to save time in the drive through or waiting inside. Just remember customers pay your wages and spend their hard earned money to get decent food so start sorting your problems out as this is just getting a joke now. We wont be back unless things change. Its not hard to leave food down a little longer. How about taking the chicken out first then go to the chips. Dry chicken and undercooked chips...