Bunch of Grapes Hotel — Restaurant in Grampians

Unfortunately a very poor experience.

Booked here for my birthday lunch with the family after seeing all the great reviews and what a mistake that ended up being.

We ordered the the calamari and garlic pizza entrees. The calamari was fine, however the garlic pizza took me back to the deserts of the Middle East, instantly parched due to the copious amounts of salt. One slice was eaten out of pure hunger, 3 other slices were bitten into and promptly turfed back onto the plate. Two slices were untouched.

We requested the waitress take it back, she did offer a new one, however that offer was declined, it wasn't worth the risk.

We were never asked for feedback on the mains, so here it is:

For mains we had two duck salads, a prawn linguini and a porter house steak. The linguini and porterhouse were good.

The duck salad consisted of 3 pieces of cos lettuce as the salad component. The duck itself was bland, seemingly they ran out of salt after preparing the garlic pizza entree. The duck was also quite dry.

We requested a refund on the garlic pizza, after some discussion among the wait staff we were told they were not going to provide a refund as we are "most" of the pizza. By its very definition this was not true.

We were instead offered a voucher, however with the salty taste from earlier still lingering, we had no intention of returning. The waitress did offer drinks, but the damage was done, they'd taken out money for something that should've never made it out the kitchen.

Also seems unlikely the chef ever tasted it after being sent back otherwise I'm sure a refund would have been offered instead of having to ask for one and subsequently being denied.

Terrible customer experience and overall average food.

My recommendation if you decide to eat here, take photo evidence of anything you send back, otherwise they might accuse you of...

Rib Filet was half cold and half hot (as if it had been microwaved) served with cold potatoes. We thought it might be potato salad but I was told they were supposed to be roasted. Not wanting to cause a fuss I took it back and paid for a basic parma and was refunded the difference.Then my husbands Steak sandwich arrived 15 minutes after everyone had finished their meals, we were a group of 4 adults and 3 children. His food was cold, steak was smaller than a palm size, grey and so tough my husband literally couldn’t chew it. Egg hard and cold. Literally 5 ripped bits of cheese stacked on each other and a couple of tomato ends.To top of off, as he picked at his chips he found a defrosted, uncooked chip. Staff were argumentative, and rude for the most part. Apparently there was no manager in, but one of them offered to get the owner who never came out. The lady who changed my meal was apologetic and once the other one actually looked at my husbands meal was also apologetic after arguing the point for ages. Honestly we just tried to go for dinner with our friends and you made it literally impossible. Do not recommend unless you like salmonella and...

Booked a last minute table for 2 on a weeknight. Upon arrival found only 2 tables occupied. The female waitress screamed at us from across the dining room, ‘Do you have a booking?” I turned to the male staff member who was standing beside us (behind the ‘Please wait to be Seated’ sign) and gave our booking name and time… I then yelled back to the waitress, ‘why? Can’t you fit us in?’… With that she stormed towards us across the newly laid carpet… the dude told me to sit at table 16. As I am not an employee of this pub I indicated that I did not know which table was number 16. The demon waitress made a comment under her breath to my colleague. With that I turned and stated, ‘If we are gonna have a problem, we will leave and eat elsewhere’. She coyly replied that there was no problem. After this rough start I found the service to be courteous and the food to be quite good. However, as a Newington local, I will not return to this pub for dinner, and nor am I able to recommend it due to the aggressive greeting. I do not want an anxious tourist or introverted local to think that our Gig workers are sub standard! Such a shame for e recently updated old...