Degani Capestone — Restaurant in Greater Brisbane

I rarely leave reviews unless the experiences are very good or very poor. I’m sorry to say that this review is because the experience was extremely poor. We (group of four ) visited Degani Capestone for lunch on Sunday 8th of December. I ordered the “Signature Smashed Avocado ($20.90). It was appallingly bad. I changed the poached eggs for scrambled and the eggs were OK, but had been piled on top of the Avocado. it’s became apparent why they had put them on top. The avocado was a dark green and black mess which tasted of vinegar and had been made from overripe avocado, which had then made the toast, soggy and pretty well in edible. It was quite disgusting. my wife had the “Lemon Pepper Calamari” which was almost cold when delivered to the table. I asked waiter for a basket of hot chips, which did not arrive and a while later he came to remove her plate. When it was returned,, some minutes later was obvious that they had removed the chips and calamari and redone them in the fryer. They were not fresh chips as requested. None of ours meals were acceptable and the attitude of the fellow at the till (presumably the boss) was a little aggressive; and certainly not welcoming. To cap It all off, we found that the water bottle had MOULD growing on the inside of its base (ugh! - see photo), so must not have been cleaned correctly for sometime. I will certainly will not be returning there, EVER. And I suggest that you don’t bother doing so. An EXPENSIVE AND HORRIBLE EXPERIENCE...

We went there on a Sunday morning and ordered coffee, an omelette and zucchini fritters. The coffee came out fairly quickly but after approximately 30 minutes, we had to flag down our waiter and ask when our food is coming. We also heard a waiter telling another table, there are long waiting times. We were not informed of this when we ordered.

Josh the manager, came out and asked what we ordered, admitting they lost our order in the system!! I asked for a refund as I was not prepared to wait another 30 minutes. Josh blamed the system and showed very little empathy for his customers experiencing poor service. He kept on blaming the system, I vented my frustration saying we sat there for 30 minutes before they picked up they lost our order and only after we told them. His response was, there is a 30 minute wait time but they would have done our food in 5 minutes!!! Why was there a 30 minute wait time in the first place??! He definitely did not come across as apologetic or willing to resolve the situation rather, he came across as defensive.

Really really poor service and a properly poor response from...

Went here a few months ago and while at the counter saw a girl that was making coffee stick her long fingernail in someone’s coffee to scoop something out I made the comment of it being disgusting and she should of used a spoon,instead of just apologising and saying she just wasn’t thinking or something,she just kept glaring at me and the young guy that worked there was being very rude pulling faces at me.I told the owner about this when I ran into him a few weeks later.Then yesterday while I was parked outside the cafe as I had to go to the chemist,I was standing outside the car talking to my mum,I looked up and the girl was standing at the door of the cafe staring at me laughing and kept looking back at me as she walked inside pulling faces,the owner walked past her and started laughing and looked up at me obviously she said something to him about me.I was absolutely horrified that they treat their customers like this,I would never go back there again they are horrible people and their hygiene is disgusting,I wonder what the person who’s coffee it was would of...