Hungry Jack's Burgers Deception Bay — Restaurant in Greater Brisbane

The food and service are fine- the only reason for the 3 stars is that there’s something going on with the ability to buy their app deals. I tried on Thursday 28th August, morning, then lunch time, then dinner time to use one of their “app deals”, but it wouldn’t work and there was a $5 difference between buying the item I was after on the app or by card/cash directly. I didn’t want to pay the extra $5 so I didn’t purchase the item ( they told me they couldn’t honour the price on the app). I returned the next day and then again about 5 times over the next 10 days, and still on Monday 8th September, the same issue was there. Is the store trying to make more money by not have the cheaper deals advertised on the app work, thereby forcing the customer to pay the full price or go without that item/iitems? I am considering mentioning it to the ACC as it does seem intentional for it to happen for every time I tried for 10 days. It’s not just one item on the “app deals” it’s all the ones that I tried, it won’t let me pay. Every time I put the item into the cart and go to pay, it says “sorry, our online ordering isn’t working- please try again shortly. But yet, you can still buy other items by card, (and you need to use your card for the app deals obviously), just not the special cheaper “app deals”. I even asked the worker at the drive-thru about it one of the times I tried and they said they were having issues with the app, but this was a week later exactly from the first time I tried, and then even 3 days after that, when it was 10 days later, the issue was still happening. Something...

Today was my daughters birthday and see wanted hungry jacks. So we be grudgingly made an order. She wanted a chicken royal no lettuce or mayo, with bacon and cheese. They gave us a normal chicken royal. We complaind and I had to drive back for another burger. I exchanged the wrong burger Nd the employee started a fresh order for the new burger. I had to wait while they made a new burger (knowing I was on my way for it) I had to wait. ( While my burger at home went cold) All they could offer me was a sml fries to compensate. I got home to find no one had finished their burgers because the were poorly maid and the chicken burger I had just picked up looked like they literally threw it together.

Once again the burgers were terrible. We didn't get straws with our drinks. And no sauce. Last time they left a whole meal out of our order. When we contacted them they told us to contact the delivery service for a refund. No apology or offer to...

On my first visit I ordered a cheesy bacon jacks fried chicken medium meal. I asked for no lettuce or Mayo on the burger. When I opened the burger it was just chicken. No cheese. No bacon. I rang and complained so the manager said I would receive a complimentary meal to replace it. I went to collect the complimentary meal and was told it was just the burger. Less than impressed I then ordered a large chips to go with my burger. The chicken on the burger was as chewy as jerky, the bun looked like it had been run over. It did have bacon and cheese... but it looked like it was slapped together yesterday. The chips....were stone motherless cold and the chip container had barely been opened (I realise they no longer open the cardboard holder things... but this was ridiculous). I honestly won't be wasting my fuel going to this place anymore. Staff were so rude too. And why can't we pay with cash? Oh you have already counted out the...