Bell Pizza — Restaurant in Melbourne

absolutely awful service and the workers are aggressive. we ordered multiple pizzas for a party through door dash. you cant make changes to the pizza and CANNOT leave a note on the item. I'm intolerant to onion and if there is a change i need to make through doordash I always just call and ask for the onion to be removed and its never been a problem.

until bell pizza. we made the order and tried to call, they answers and said "we'll call you back" and hung up. 5 minutes pass and I cant have them making the pizza before I ask for no onion. call back same thing, then hung up on. call back again and I say no you cant call me back i need changes made to my pizza, it's been 15 minutes at this point. I tell them i need no onion and they tell me it's too late and that the driver has already taken the pizzas and left, and that i should have left a bote on the app, i told him you can do that and he tells me you can and is extremely rude and hangs up.

I can see on the app the driver is still waiting in the shop. so I called the driver and asked if he's still there waiting, he says yes. I asked him to please tell them the veg pizza needs to have no onion as maybe theyre getting orders confused bc he is clearly still there. the moment he says something to the workers i hear them yelling and screaming at this man and the driver profusely appologizing as theyre clearly being very aggressive to him.

you'd think that they could be more accommodating for someone making a $100+ order and its not that hard to just make it without onion, when I first got through to them i doubt they'd even put it in the oven yet as they were clearly busy and we ordered so many pizzas. so all up they lied to me and tried to convinced me the driver had already left when he hadn't. extremely, rude, aggressive and careless workers.

and also the pizzas weren't even that good, as said by the people who actually were able...

It is sooo hard to find a good pizza but I thought I had found a great pizza place... I live in Werribee and would drive to Sunshine for Bell Pizza 🍕 After last night I will not be doing this again... Firstly I could not get through on their phone number to order then when I got there and did order someone didn't put my order through and I ended up waiting 45 minutes for my pizza whilst watching other people come in order and leave before me... I ordered a family half aussie half supreme NO OLIVES and got home to Werribee and found OLIVES not only on the supreme side but they had also gone onto the aussie side... Totally ruined an entire...

I'm only giving two stars because the pizza was actually nice. Otherwise would give one star! I came in person and already ordered and paid and only then was told it's a 40 minute wait. I drove six minutes there so decided to wait and went walking. After 40 minutes came back and they said the pizza was in the oven. 15 minutes later got told another five minutes. All up the wait was 1.5 hours. Someone ordered 45 minutes later than me but got their pizza before me. So I'm pretty sure they actually lost my order! They didn't apologise much or offer me any kind of...