Bonbons Bakery Brimbank — Restaurant in Melbourne

I quite like this place as their baked goods are very good. However the fact that they sell vegan sausages without labelling them as such is ridiculous what's more, the response I got from the staff there was even more so.

I bought a pastry with 2 'sausages' in them for my daughter. She bit into it and told me it tasted weird.

So I try, and correct, weird tasting. I ask the staff who tell me, 'oh that's not real meat, it's vegetarian, everything is vegetarian here, everyone knows this'.

I'm sorry, that kind of condescending response is unacceptable. I'm new to the area and don't know this brand, how on earth am I supposed to magically know it's all vegetarian when things are not labeled as such, no branding of being vegetarian and no staff tell me? What a ridiculous response. Not only that, the staff even admitted that they HAD labels showing "(V)" but they hadn't put it up.

Since moving into the area we come at least once a week, but will now rethink this. Making out that the customer somehow should have known better as opposed to taking accountability is poor form and no matter how sweet your products are, it doesn't wash out the bitter taste from bad interactions.

1 star for the bad interaction and condescending response, a 2nd star because their baked goods are...

Overall: 4/5

One of my favourite local bakeries, that serve only the best delectables, both sweet and savoury, yet I’ve never tried their coffee only until today.

They allow card with no minimum compared to in the past, so makes it a lot easier to make a purchase on your morning walks with minimal weight.

Ordered a Dirty Vanilla Chai, but should’ve gotten soy milk for that nutty element that I prefer in any of my hot drinks. It still tasted, however, delicious. The aroma from the coffee and vanilla were tingling my nose and tongue but not overpowering the star of the drink, the chai. Spices were not too overpowering but still got that kick, which blended in really well in the foamy...

When you ask for lactose free that means no cream no ice cream as clearly they are not lactose free but hay we all make mistakes. So they try to take the ice cream out I tell them no sorry still can’t have it as it will already be melted through the drink she says she will remake it hides behind the machine and just takes the ice cream out and fills it with more milk girl you can see the cream all over the top of the drink seriously we don’t choose to have food intolerances if you can’t be bothered catering to a customer then don’t work in a...