Centre Thai Cafe and Restaurant — Restaurant in Melbourne

We always go at least once or twice a month for a Dine-in, we love the food and nothing too major issue until today, we went to celebrate early Mothers day. We ordered and ask to make NOT spicy tom yum soup cause it for my little ones. I gave it to my kids, Until i came and taste the tomato that was OFF, my partner also taste and confirmed it was OFF tomato, of course i stopped giving it to my kids and advise them but it was too late cause I already fed a PORTION to my kids. We tell them that we’re not complaining but instead telling that’s probably one tomato thats OFF has been mixed up, chef his the owner went out, looks very upset, brings with a box of tomato saying that all their tomatoes are all fresh and there’s nothing wrong on their food. We tell them that we are just lifting it as a comment that we love their food its just the tom yum is not that good cause of the tomato, and we are concern as it was for our kids but it went too far as they won’t take it, we told them we don’t want instead but they PUSHED US TO TAKE IT, they even say they remove the tomato. of course we wouldn’t accept it cause of the scenario. The staff was really great, but the owner CHEF and the WIFE are so defensive, they kept saying food is good,blabla.., Lol we are not complaining about it, but it went too far now as they don’t stop pushing us to take it, its only $8ish soup VS WE ARE NOT COMING BACK ANYMORE. VERY DISAPPOINTING HOW THEY HANDLE THE SITUATION, we are not asking for anything just to remove something OFF, but instead they still charge us the whole. They were TOO PUSHY AND DEFENSIVE OWNERS in a very inappropriate...

I’ve long been a supporter of local businesses and a loyal customer of Centre Thai. It was genuinely one of the best restaurants in the area. However, a mistaken order and staff arrogance can seriously undermine an otherwise positive experience.

I recently ordered vegetarian curry puffs and veggie spring rolls for takeaway, but both came with *meat. The potato curry puffs were replaced with chicken, and the vegetarian spring rolls turned out to be pork.

Over the call, i had repeated my order twice clearly and loudly for clarity. However, the order was still wrong. When the issue was raised with a staff member, they told us arrogantly that unless the order is explicitly clarified—regardless of how many times a diner repeats it over the phone—they simply **assumed the dish would be pork or chicken. As someone who has been vegan/vegetarian for a decade, this was extremely disappointing and frankly quite disgusting.

Rather than assuming what customers order, please make sure you call back and double check the orders if the communication isn’t clear enough to you. Having unexpected orders can really...

Family meal here early in the evening before the main peak time. They have a fenced child play area with a couple of large tables allowing the kids to play as adults eat. Smart thinking and thats what attracted us to the venue for our grandkids. Comfortable seating and plenty of space between tables. Staff were attentive, friendly and arrived timely. Wide selection of Thai food on a menu with lots of photos to assist making your selection. Food ordered and arrived timely and correctly as ordered. The food was fantastic and good sized portions. Ordered our usual order and again it delivered as expected. Not too spicy for my Aussie palate. Prices comparable and offer value. Eyes were bigger than tummy so was provided free take away containers to take home our left over. All in all a great place to visit for authentic Thai food at reasonable prices and good sized portions. ...