KFC Chirnside Park Food Court — Restaurant in Melbourne

The lady on the counter was really rude. There was confusion with an order collected at the front which resulted in the woman on the counter being rude and rolling her eyes at a disabled and non verbal person. They showed no empathy or sensitivity to the fact that the customer needed support, instead got mad at me for trying to help and were annoyed at this particular customer for becoming confused. He in fact did have the correct order, even though they made it seem like there was an issue. I had to step in and ensure that this man received the correct order and was not mistreated. Please train your workers to actually smile and act like a human when they are serving customers :) I was in tears after talking to them and confronting them about their treatment towards this particular person. They bluntly had commented 'well why did he give back his order then' to which I replied 'because he has a disability, so probably have a little bit more sensitivity about the situation net time.' Their whole manner was awful, they were so slow and stood around doing not much while a crowd grew. This was Saturday...

I understand that I turned up at 8.45pm to make a order, but they close at 9pm, I asked if there chips had been there a while and the young kid said I can make you fresh ones, which I said yes please. I got the big feast $33.00 or close too, The only item which was hot was the fresh chips I asked them to cook up for me. Got home and No gravy in the order, they were not busy and attention to detail is everything. Will not be going back to KFC to order anything, very disappointing with the food, but the guy that served me was...

This store is the benchmark for KFC stores in the area. The manager is an experienced person with life experience and service quality. He ensures the staff are well trained and cook the chicken correctly, unlike other stores in the area which have young adults as managers and to rush things they undercook the chickens which is a health risk. This store does its best in every area and I consider it the benchmark. Staff shortages at times might make waits a little long, but the quality and service make up for any shortfalls...