KFC Epping (Drive Thru Only) — Restaurant in Melbourne

I don’t usually leave reviews, but I just had to share how incredible my experience was at KFC Epping DTO today for lunch. Start to finish, everything was spot on. The staff were incredibly friendly not just polite and not robotic like the other ones I’ve been to but genuinely warm and welcoming. Both when I placed my order and when I received my food, I was met with big smiles and great energy. It really made the experience feel positive. I ordered the kebab and some Wicked Wings, and let me tell you, it was hands-down the best I’ve ever had from KFC. The chicken was hot, crispy, juicy, the best I’ve ever had. The kebab was surprisingly next-level fresh, and super satisfying. You can tell they actually care about the quality coming out of their kitchen. Also, I love how smooth and convenient the drive thru process was. No messy queues, no fighting over who goes first just fast, easy service that had me in and out in no time. It’s honestly such a relief to find a drive-thru that works this well, especially during peak times.This is officially my go to KFC from now on. Great food, amazing service, and super convenient. Couldn’t ask for more...

Worst KFC experience ever. I bought a hot and spicy 3 piece box plus other small items including a regular chips. Got home and the chips were cold with no flavour plus they were not crunchy at all so they must’ve used very old chips. They also put my order of regular chips with the chips in the box and not 2 separate items. Not only was this the issue, the popcorn chicken was hard and not crispy nor juicy like other stores I’ve had. The hot and spicy chicken was also NOT spicy at all and that is coming from someone who is sensitive to pepper. To top it off, I had to wait more than 30 minutes to even be served. This is not a good experience at all and I copped a stomach ache after eating here. Would...

Unfortunately, it's not a positive review. Used this drive-through for the first time. Ordered two bacon and cheese zingers in a box meal and a twister crunchy with coleslaw. I repeated my order 3 times. The girl taking my order looked disinterested and didn't take note of my order clearly. I then repeated my order to the next lady who ensured me the order is correct. Drove home unpacked order and everything was wrong besides one burger. Called up once I was home and they gave us a credit. Credits are good but defeats the purpose especially when feeding kids. They need to make sure their staff can take orders and show at least a little customer service. The disinterested facial expressions are not...