McDonald's — Restaurant in Melbourne

I visited this disgusting McDonald's on Friday 18th of July at around 8:00pm.

The staff should be fired. I asked what the difference between the the arch burger was to the Big Mac in drive thru and the girl was condescending and responded with "it's a burger" I then ordered 2 filet fish burgers. I then forgot the frappe so I went back and they asked me to go to the waiting bay. I said no because EVERY TIME I go to the waiting bay they forget about me and give my order to someone else.

The manager said "you are the only person here so just go" I said "if I'm the only person here why do I need to go to the waiting bay?" She then said with so much attitude "go to the waiting bay and you'll get the frappe" and slammed the window in my face.

The manager and a worker came to the window and said "we feel sorry for people like you" I said "excuse me". Then we went back and forth I was telling them about their terrible service. Then the worker made fun of my teeth and my car. I DID NOT make any comments towards anyone's appearance to provoke this kind of response. I was purely telling them about their TERRIBLE TERRIBLE customer service.

All the staff were laughing at me and acting like it was funny. I went home and tried my burger and the filet fish was STALE. It was so hard I could not finish it. I did not want to go back and ask for a refund or a fresh burger because of the way they attacked me because of THEIR POOR SERVICE.

The manager was a short girl with black hair, the girl that made fun of my appearance was ethnic and had a hijab on. (Being Muslim myself, this behaviour is so disgusting). There was a boy and a very short young girl on drive thru. I'm sure they think this is funny but this is absolutely disgusting behaviour especially in this field. I use to work in hospitality myself and I know I did not act in such a way to get treated like this. I PAY MONEY for "quality" food. I think I deserve to get good service if I am a PAYING CUSTOMER.

People like them should not be in customer service. They deserve to be sacked as they probably treat a lot of customers like this. I have already made a formal complaint too as this is NOT OKAY. I will be visiting the store to make another complaint to a more...

Went to this McDonalds 09/07/2017 on the way through to a family gathering. Went through drive thru, ordered two large coffees and three harsh browns at 10am. Paid at 10:05am. Sat in drive thru for 10 minutes before the car in front finally just drove off. Didn't really know what the go was... pulled up to the window to receive our order. No one was attending the window. Beeped our horns, yelling through the window, beeping again. Finally got service and was handed two semi warm coffees & three cold hash browns through the window that had been sitting there for 19 minutes... Ended up saying I wanted it remade.

Was told that a staff member had run off, on shift... I parked my car, and walked in to wait for my order. From what I could see,

2 McCafe Staff Roy the manager 2 front counter service girls 2 cooks out back

Seven staff and the shop was not extremely busy. Just a long line of disgruntled people going through drive thru and getting no service.

What I am more annoyed with apart from wasting 20 minutes of my time in drive thru is that I was given a cold order after 20 minutes of waiting. And expected to be happy.

Pretty terrible and after reading the rest of the reviews honestly not surprised...

Restaurant Number #1313 ABN: 21 679 914 519 Order Number: 164 Time Of Transaction:...

Seriously. It's 12.30am I thought the 20minute wait during the day for drive thru was bad but a 20min wait at this time is absolutely ridiculous!

UPDATE: 8months later and still terrible. I've actually asked people where they think the worst mcdonalds in Melbourne is and people will say dandenong north.

10minute wait with only me and 1 other car in drive thru at 6.30am on a Sunday. Only ordered coffee and it tastes terrible. So glad I waited 10minutes for a drink that went in the bin

UPDATE: 10months later. Ordered a ham, Cheese, tomato toastie with a latte among a few other things. Was asked to wait in the waiting bay as thats just what they do at Dandenong mcdonalds because God forbid their timer makes them look any worse then everyone already knows they are. Ham, cheese tomato was lacking a key ingredient, that being the TOMATO and I mustn't be up to date with my barista skills as last I checked a latte didn't come with chocolate topping and a copious amount of froth🤷🏼‍♀️🤦🏼‍♀️. I'm sure one day they will get better at this particular mcdonalds but I don't think it will happen in my lifetime...