Mr Gummy fish & chips — Restaurant in Melbourne

DO NOT EVER GIVE YOUR BUSINESS TO - MR GUMMY, If I could give them zero stars, I would - I was treated absolutely disgusting tonight...I waited over an hour and a half for my food and when I questioned the wait time - I had the owners, cooks etc, YELLING at me, pointing their fingers in my face, telling me they can tell their customers whatever time they want to tell them, that they have had a long day and I should be grateful they were cooking my dinner on Good Friday” (I’m sorry but last I checked, I paid you for my food - you didn’t cook it for free)- I do understand that it’s their busiest day of the year and I wouldn’t have mind a 10/15min wait BUT don’t tell customers to come at 8pm and have them waiting will 8.40pm to have there food ready! When my order was ready, the lady on the grill (I’m presuming the owner) yelled at me to never come back there again to which I replied “Don’t worry I’ll never come back here and I’ll let everyone know about it” to which she replied “Good, we don’t want you...you are an idiot” - I am absolutely disgusted with how I was treated and all while my son was there as well as other customers...The fact that they can treat their customer like that is appalling to say the least - You can’t handle the heat, get out of the kitchen and while you at it take some lessons in customer service! I WILL NEVER GO BACK THERE AND WILL MAKE SURE FRIENDS AND FAMILY DON’T GO...

Poor experience - my old man called up wanting a family pack and asked on the phone if this pack had 4 large flake, they said it did - find out later the family pack they had him order was the wrong one, he called up to query this and all manager wanted to do is argue - will not be going back

In response to your response - I'm aware of what my old man asked for, he had the call on loud speaker so I heard both sides and there was never any offer of resolution from manager, all manager wanted to do was argue and wouldn't stop to let him speak when he queried, this is incredibly subpar customer service - this response to my review and my old man's review shows yourself continuing to argue, if this is how the manager deals with complaints and poor reviews, good luck to anyone else who has a...

Order family pack over phone - to cater for 4 people with 4 flake - expect 4 bits of large flake - get 2 large flake & 2 small bits of fish off cuts - potatoe cakes look as though cut in half - be wary of this place/very decieving - manager wanted to argue over the phone - poor customer service & food quality - will not be going back

In response to your answer / reply - THE MANAGER DID NOT OFFER ANYTHING INC REPLACEMENT LARGE FLAKES, ALL SHE DID WAS ARGUE & CARRY ON - WHEN CALLING UP & ASKING ON THE PHONE FOR A PACK WHICH HAS 4 FLAKES I WOULD THINK THAT STAFF WOULD KNOW WHAT WAS ON THE MENU - ABSOLUTE LIER - Good luck with your business if this is how...