Went to order on their website because they offer a 20% discount to order online and pick-up. Some meals despite the description stating protein choices including tofu, there is no box to tick tofu so called restaurant and they said just select chicken and then select Vegan as dietery option and put a note stating "Vegan option please" which we did, and that worked for a couple of different orders over a few weeks. The other night however, it was completely ignored and Chicken had been put in the meal. Had picked up the meal and brought home, assuming all was fine so I called up only for the person on the phone to be extremely rude, repeatedly interrupting me and blaming it on a third party ordering/delivery service even though order was placed on Narai Thai's own website and I picked up personally.. After being hung up on, I went back there and while they made the correct meal free of charge, they refused to apologise or offer a partial refund for their mistake and wasting my time. Kept blaming it on third party website even though I ordered through naraithaibundoora.com.au and the Vegan requests were clearly visible on the receipt. Completely unacceptable customer service and I will never be ordering food from here again. It's a shame, but there are plenty of other nice thai restaurants in the area.