Subway — Restaurant in Melbourne

Don’t bother ordering Uber from here. This store has a policy of making in-store customer orders before any delivery orders. I ordered lunch 3 days in a row only to wait over 2 hours each time. The 3rd time I contacted the delivery driver and asked why it was taking so long. He explained to me that the store refused to make my order until there was no customers left in the cue. I went down to the store stood in the line and watched them serve and prepare customer order after customer order until I got to the front of the line. I asked them why they were not preparing my Uber order. They informed me that their policy is to serve ‘in-store customers’ and only do delivery orders when the store is empty of customers. I asked him to prepare my order as I had ordered online 55 minutes ago. Absolute JOKE! Both staff said it was Subway policy. I have since contacted Subway and was informed that the staff are incorrect. NOT A SUBWAY POLICY. MY STAFF AND I NOW ONLY ORDER FROM PATTERSON LAKES OR...

1 star is being generous. Came in on the night shift around 6:30pm on the 25/02/23 and had three girls working and one boy. There looked to be a trainee on (Rosie I think) wearing a black shirt - and she was treated so horribly, if I’ve ever seen workplace bullying this subway should get reported for it. The main girl who seemed to managing the shift was too busy giving snarky looks and talking badly about the trainee to the other male employee to even worry about giving us proper customer service and even he wasn’t doing his job properly, openly saying he hadn’t done the prep that he was asked to do for the meatballs couldn’t believe the amount of snarky looks, eye rolling and comments made about this trainee, disgusting behaviour from the staff at this subway, should definitely be reported for workplace bullying ~ everyone has to learn without fear of being bullied. Management needs to...

Absolutely terrible service. The staff were either rude or you had to repeat several times to them what you wanted on your sub. They are very ignorant with how they treat your subs and charge extra for pretty much every single ingredient you put on the sub! Order ham and turkey and they charged so much just to add the ham and they barely put any of the ingredient on there. The ingredients were so stale. The lettuce was like rubber and the salami looked so old. When we asked the lady can you please give us some fresher salami she was very rude about it and despite it being a very small hassle when she brought back the salami she very rudely just slapped it on the sub making such a big fuss. Very...