The Butlers Pantry — Restaurant in Melbourne

Went there today with my family first time and have concluded that will never revisit. The food served was fine, not great but took a long time to be served. I understand that since it was the weekend, they were too busy. Having said that, it doesn't give a reason to serve wrong food. Coffee was not hot as ordered, waffle came with ice cream that we asked to not include and didn't have berries that was actually ordered. Plates were not served for the sharing. Everything came in too many haphazard installments spoiling the fun of the food. A simple trick to write down the order could have saved this unnecessary effort on both the sides. Anyway, we still were not completely offended until it was the time to pay. We were charged for the replacement coffee (as the original wasn't served the way it was ordered) and then there was an additional weekend service charge of 10% of the bill amount. Basically, we are paying extra for lesser services, what an irony. If their staff rates are higher for the weekends, that extra cost is easily absorbed by the extra footfall over the weekend as well so why would some cafe/restaurant charge a weekend service this way...and ofcourse, I didn't notice any signboard or something that told about this extra weekend rates. In a nutshell, we paid for the food we didnt receive the way we ordered and then paid extra for their unorganized & poor services. Truly a...

This was my second and final visit to this place. I was impressed upon my first visit a couple of weeks ago, the food was amazing and of decent portions (well done to the chefs). Unfortunately, I will not be returning after today for a number of reasons. Firstly, the fruit served with the matcha pancakes tasted extremely off. The matcha pancakes were bland and flavourless. Secondly, one of the waiters seemed to be in a hurry to see us go, although they weren’t busy and there were many empty tables (this was around 2pm, they don’t close til 4pm). He came around twice, asking if we were finished with our meals yet. Lastly, their iced coffees were bitter and full of ice (which eventually melted and diluted the coffee into water). In their drinks menu, the iced coffees are listed at $5.50 each. However, both my friend and I were charged $7 each. Upon questioning the waitresses about it, all they said was “sorry, the menu is outdated” in a rude, disrespectful tone. I said that we weren’t notified of this but all they did was shrug and didn’t even care to offer to refund the difference. Also, the staff were more interested in taking photos of our food when it was ready, instead of bringing it out to us (the wait time for the food was much too long). I haven’t been subjected to such poor, rude customer service in a long time, so it was a bit of a shock to be...

Came here on the weekend for lunch with some friends. It was relatively quiet when we came in, and unfortunately the service was severely lacking. We had to wave someone down after 25 minutes of waiting for service (there were 3 staff on who were just chatting amongst themselves), one of the drinks were forgotten, upon delivery of the drinks, no spoons were brought along with the drinks, we had to ask multiple times for things, a knife was missing when we started our meals, we were told that there were no more and they'd bring one over. In this time, other people were waited upon, and had full cutlery sets brought to them. We asked again for a knife, and were told they still didn't have any? Our plates were eventually cleared and we were again ignored, which was quite annoying as we all would have had additional drinks/dessert. The food itself was nice, but portions were incredibly small, and whilst we know how expensive things are now, it seems other people agree as they have mentioned it in their reviews too. There is SO much room for potential here, and would benefit from an attentive team. We had passed on our feedback at the end of the meal, and all that was said was 'okay'. Unfortunately, we won't...