Harrys Schnitzel Joint Thornton — Restaurant in Newcastle-Maitland

Went in with some friends of mine for dinner here at Harrys Thornton after finishing up our other activity, walked in and two monitors above the register were off and the only one that was on was for thick shakes or something (Which one of my friends wanted to have but apparently their machine was "broken" oh where have I heard that excuse from before? if It's broken then why is the display screen advertising it still on then?) but anyway luckily they had leaflets that contained what food they offer so we could pick what we wanted from them. I believe on the night on question there was only 3 staff there and I don't visit this particular Harrys Joint enough to know how busy it gets but I'm disappointed I did order before my friend and he got he's and I was the last one up at the counter still waiting (friend got the same thing I did just he had it on a plate and I had mine in a Styrofoam tub)

Thankfully I think it was a girl with orange hair that eventually came up to me at the counter and asked about my order and I said I'm still waiting, she apologised and got to it and asked if it was with gravy or on a plate or something (someone probably lost my order ticket during the rush hence why she asked me again what I ordered) Again luckily my order was simple so it was easy to remember.

Food was A+

Service B+ (I did have to wait maybe 10 minuets and did almost get forgotten about)

Displays C minus (Like I mentioned at the start of the review the Menu display monitors were all turned off except for one advertising thick shakes even tho my friend was informed the machine for thick shakes was out of order so have no idea why that monitor is on but the others were off

Before I forget, we did eat in and maybe it's just me but some of the tables...

I ordered over the phone for a long 6am to 5pm day instead of me and my partner cooking dinner. I arrived to the store to pick up my order and stood behind another man picking up his order. He was asked his name on the order and was handed it immediately. I stepped to the counter in track suit pants, big jumper and thongs and was asked the name on the order. I told the cashier my name who gave me a look up and down and then requested I itemise my order for her. It escapes me why I had to breakdown my order when the customer infront of me could state a name and recieve the goods.

I have never been asked to do that before from anywhere including Mcdonalds which is across the road.

I listed each individual item on my order and was given it. I paid for my order on my phone which was currently the default into one of my accounts that had no money transfered into it. I didnt notice the decline and I started walking away to then be met with "HEY! HEY! OI!" I turned around to see the manager Kaitlin throwing her hands into the air to the cook staff saying homeless and complaining when a nice cook stated politely "hey it declined" i apologised and promptly paid for the food with the right card and took my food and left.

After a difficult week at work doing long hours I dont appreciate the demeaning and condescending tone I was given.

In a field such as fast food I expect customer service to be at the forefront no matter...

We went there for lunch today, ended up cost $53 for 3 people. Found it very rich for what it is. We ordered 3 wraps a large fries with gravy, and 3 bottles of water. ( I ended uip buying another 2 gravy's) My wife liked her snitz wrap which was the ceasar one, but for the other 2 which were just plain ones, there was so much lettuce it was hard to find the chicken and when we found it, it was very thin and dry. Also the people in the kitchen were having a great old chat not really bothered about cleaning the disgusting floor, even one young girl decided to take a phone call whilst making the food on her mobile. It was a very windy day but the resturant floor was that dirty i couldnt tell you the colour of the tiles. The mens toilet was out of order, ok stuff like that happens but the disabled toilet needed bad attention, and maybe get a store room so the 3 ladders, mop bucket etc isn't cluttering the diabled toilet up. This is the second time we have been and i dare...