Hungry Jack's Burgers Beresfield — Restaurant in Newcastle-Maitland

For the short recap of the below scroll to the last part...

Cleanliness: Floors need a good mop but it may be faster and easier to just rip the floors up and re-tile it. The serviette counter is always empty and filthy, you have to go into the adjoned petrol station to get napkins and straws all under the ever watchful and judgmental gaze of a disgruntled petrol station attendant knowing u havent purchased a damn thing from them to allow you to help yourself to something they have supplied for their own paying customers. Solution to this little inconvenience: HJ should remove that counter all together that way customers only feel disappointed once (when they have that first mouthful of food and regret an hr or so after when they start having separation anxiety if there is no toilet within site).

Service: The customer service of girl at the counter today was phenomenal! 10 star rating for her! Hands down one of the best customer service experiences ive had in a while, she was on top of everything running around taking orders, putting orders together, serving orders etc..... actually now looking back at it Im thinking because her cs skills were really good, i now have 2 questions 1. She she really that good or 2. She's on some hella good gear..... The 'service' from the back (aka the kids assembling something that barely resembles any kind of burger and operating the microwaves) need to pick up the pace. A turtle doped up on xanax could move faster then what these kids were. I only ordered a bacon deluxe burger on its own and ended up waiting 25mins for it to be ready, i had assumed they had to catch the cow and pig first to do what needs to be done to turn them into meat patties and bacon rashers. By my calculation, i guessed it takes approx 45sec to 1min to prepare, assemble and nuke a 'burger' so it would work out to about 60 ‐ 80 burgers in the time waited before i recieved my order and with only 2 mature age people waiting for their order infront of me, if they ordered that amount then its a miracle they have lived to the age they are if they consume that amount of burgers, especially from this store in particular.

The Short recap of the above:

Well i guess to put a long story short The place needs a bit of a scrubbing, reno or demo remove the counter thats causing disappointment before eating the food and possibly triggering off anxiety issues with some people the chick behind the counter has customer service superpowers or has wicked gear the kids out the back need to back off the bongs cos they are operating on super stoner slow speed

Atleast i wasnt asked tk review the carpark too because that has to be an old running joke at the state it...

BERESFORD was ok. The burger was good, but I had to ask for salad like on the picture. I did not want extra just what is advertised. But I think I was charged extra for what should have been standard this is a shameful fraud. Shortages of lettuce and tomato excuse does not cut it. Take down the pictures if you cannot supply the product. People should get it without asking or paying extra for what is displayed on the advertising. After years of loyalty to Hungry Jacks burgers. I found when I came back from asia after 7 years, hanging out for HJ burger. They have these great offers and big colour pictures of burgers with packed filling lettuce, onion, big red slices of tomato cheese etc. When I got my burger at Gosford west it was flat dull and lifeless. A slop burger slapped together a few bits of lettuce a couple of green slices of tomato. So I complained. The child, girl who was supposed to be manager argued with me and spoke over the top of me when I complained I said its fraud to show advertising and then not give what customer pays for. She was too young, rude and no idea how a manager handles a customers complaint. This caused me to get upset and customers to get upset at me for complaining. This Is wrong, Hungry Jacks should stand by their product and what is advertised. If they cannot supply in the burger what is in the pictures they should have signs saying so. Besides lettuce and tomato prices have gone down now. You should not be asked to pay extra for what is pictured as supplied. This is deception and rorting. SHAME ON YOU HJ. I HAVE TO GO ELSEWHERE, I HATE...

Been in this country for 7 years now...and this was the first time I faced humiliation and recieved the worst customer service ever..this store is filled with bunch of clowns and have zero respect or decency!

I ordered a Vegan Angry Wopper via drive through...only to find out it was a beef angry Wopper. Mistakes do happen, so I went back to the store so I can get a replacement and was hoping to atleast receive an apology.

The so called shabily dressed 'store manager' ( refused to share his name) came up and talked rudely not offering an apology and asked if I needed a refund or a replacement...to which I obviously asked for a replacement ( received a wrong burger again..was a rebel whopper) as it was already late. The bunch of clowns ( employees ) at the background were laughing along with the store manager and this was just ridiculous! The so called store manager was so rude that he told me I can do whatever I want and that it was his last day at work ...and refused to offer an apology and indicated with his hands to leave the store while all the employees in the background were laughing at our misery.

Please avoid this place ...you don't deserve this treatment for the badly done burgers here!

Attaching photos of the clowns who deserved to be on the hall of fame in the Hungry Jacks...