Chinta — Restaurant in North Perth

As a massive foodie who loves to try new places, I was shocked at how bad the customer service was in this cafe. I went in today for lunch and was basically ignored for an entire hour. I arrived at the cafe at 1.20pm, I was met by a lady in a kaftan who told me I would be given a table in 5 minutes.. around 20 minutes later this same lady was just walking past me and ignoring me.. usually I wouldn’t mind and I’m very understanding if it’s busy but when a couple came in after 20 minutes and we’re seated immediately without a booking I started to get a bit annoyed. I asked a different lady for a table and she found me one almost instantly but then the kaftan lady came back and wouldn’t let me sit on my new table and asked me to follow her. Once seated I was not given any water or spoken to again for another 20 minutes LOL. that same lady just kept walking past me and staff were just wondering around emptying boxes and walking around with trays of empty glasses. After now being at the restaurant for 40 minutes I had to grab a lady and ask her if she was busy and she asked if I was okay.. I just told her I wanted to order and she was shocked I’d been there that long and still hadn’t even been spoken to by anyone. She worked in the shop so she got me a waitress. The waitress took my order … I asked for a matcha, a bottle of water and an omelette.. another 20 minutes pass and I still have no water, no matcha and no food (no food is fine but the rest???) so I’ve now been at this cafe for a whole hour and I don’t even have a glass of water. Literally such a joke!! I also felt EXTREMELY discriminated against because I was just one single person, as soon as I arrived the lady obviously had a problem with me and she went out of her way to make sure I was NOT looked after and that I was made to feel like I shouldn’t even be there. the worst cafe experience I’ve ever had in my life and that lady in the kaftan has a gross attitude. I posted on Instagram and many people replied to me about this same woman saying she’s been awful to them as well. I ended up just walking out after an hour because I was starving and dehydrated by that point. Also I don’t have 3 hours to spend in a cafe when all I want is an omelette and...

Beautiful atmosphere. However, the service we received was absolutely shocking. The woman who seated us was extremely rude to our party of 11. I made her aware that I had a severe peanut allergy and she was very dismissive, basically saying that I wouldn’t be able to eat anything at the cafe, didn’t give me any options of what would be best to eat, and said I would have to sign a waiver (which she did not give me to sign).

To stay on the safe side I ordered a bowl of ice cream and told the waiter that was all I would safely be able to eat, considering the woman who seated us was unapologetically rude and dismissive of my dietary restriction. I also ordered a lemon, lime and bitters.

The LLB had way too much bitters in it and was basically solo and bitters, was honestly the worst LLB I have ever had. The bowl of ice cream took at least 30 minutes to come out, most of the people who had ordered full meals had finished by the time I was given my ice cream. 3 different people at my table, including myself, enquired as to why it was taking so long. The first person was told that it would come out with the desserts - no one was ordering dessert. The second person was told it would be coming out soon. When I enquired they said it was being put into a bowl now. I waited another 5 minutes before it was given to me. The waiter was very condescending and gave me a tea spoon, a spork (???), and a tablespoon. The ice cream was clearly just a generic brand, the type that leaves that weird coating in your mouth; pretty much tasted like Peter’s ice cream. Could have bought a whole tub for what they charged for 2 scoops.

This is the worst dining experience I have ever had. I have received better service from fast food chains. When discussing with everyone after we left we all agreed the food and service was thoroughly underwhelming. One person even joked if it was a choice between starving and eating at chinta, they would choose to starve. 0/10 would...

Lovely atmosphere. Food not bad. However service BELOW average, which was a shame. If you filter the reviews to all the latest ones you’ll see a trend in the comments. Clearly very bad service with rude staff. Unfortunately we didn’t read this before coming. Would’ve given 1 star for service but thankfully 1 waitress named Minh was their savior with her friendly smile and great service. She was the ONLY staff we dealt with that was nice.

Asked 1 staff for a family photo. Kindly asked her to take it portrait way (rather than holding phone landscape way) and she passively aggressively asked “any more instructions?” It was ONE photo we asked for. So thankfully we asked Minh to take another one for us which she kindly did with a smile.

When it came to finishing up, a male staff came up and said “Time’s over. We need our table back”. We had no warning nor were told at booking or on arrival there was a time limit. Not to mention there were empty tables around us and they could clearly see our toddler was still eating.

Went to pay our $300 bill and staff just handed over EFTPOS machine and walked off. No thank you, no asking how the meal was, nothing. Frankly we don’t even need you to talk to us but just a thank you or even staying at the till until our payment went through would be standard service. Even the people waiting behind us weren’t sure what was happening and if staff will come back to serve us properly. No doubt we told them how rude you’ve been.

Moral of the story: Below average service saved by 1 lovely staff only. Not worth checking out as there’s plenty of other brunch places that will happily...