Oak & Vine Restaurant — Restaurant in Port Douglas

I will start with the booking I made for Saturday 5th for 7.30pm for x2.

We arrived roughly 7.40pmish, we waited at the service entrance for 10 mins to be seen, we asked then to be seated outside if possible, then were shown where to be seated as the service lady ran off talking towards the bar. We sat down and there was food all over the table and the seats were wet in some places. We waited till to see if we needed to order at the table or go the bar. We pulled up another staff lady and she took our drink and entree order as she was walking past with hand full of plates and we didn't mind ordering up the bar but just wanted to know, but we got our drinks and entree within 5 - 10 mins, which was good. Then we had another staff member come to do our full order and we only needed to order main meal. We choose couple things and there was no chicken dishes to order so we ordered pork belly and beef cheeks for main meals and this was roughly 8.05pm and the staff member was stressing the point that kitchen shuts 8.30pm but if you have booking of table 7.30pm you'd be expected to have a meal cooked within that time. It was 9.05pm and we still didn't get our meals. We had no one checking on us, or to even prompt us on the waiting time, ordering another drink etc...

So we checked out to pay the drinks and entree at bar and we made it known of this and no one had acknowledged the issue and they said we don't know. During this time we had noticed the chef come into the bar area yelling at the bar staff and they didn't even advise us of why we never got our order. They were silent and kept their heads down. We weren't rude we were genuinely asking what had happened and why there was an issue.

Port douglas shuts everything for kitchen roughly 9pm so we then had to go source somewhere else in town for something to eat which was only a burger place opened till 2am, not ideal when we wanted a restaurant dinner.

I booked this for us as I've been to Port Douglas Oaks several times for business and personal so was expecting the same result of a 10/10, but had received nothing but a bad experience. Very upsetting and disappointing.

I live roughly 1 hour away so the travel to take time to be at a beautiful resort for dinner was definitely on the highlight of the evening and I am sorry but I do believe there needs to be some changes or training, coaching or mentoring on the below; Don't have bookings available 7.30pm if customers are going to be told kitchen shuts at 8.30pm Clean the tables regularly and especially if having someone to sit down, look prior to seat your customers. Menu advice at arrival should be known to what is available, possibly would help be aware of options - understanding that this probably wasn't communicated at arrival but perhaps when we were getting our orders taken. Staff need a brush up of customer service skills to be polite and acknowledging of a situation whether it be good or bad. Staff interaction infront of customers is definitely something that needs to raised, very poor team environment and doesn't help the scenario of customers watching and hearing it.

I could continue to go on but thought this feedback is important and should be passed onto to management / owner.

Thank you, but can sauce entree was delicious and the drinks...

The food here was so lackluster based on the price. Calamari was soggy and oily, both mains were okay but needed a bit more seasoning and flavour. They were pretty basic and had minimal extras or love given to them, and they weren't cheap. We ordered the potatoes as a side and they were not smashed, just whole potatoes that were a little smushed. Some of them were burnt too. We also had the cheesecake for dessert and while I enjoyed that, the added pineapple that seemed like it was from a tin was so random and added nothing. Also the staff were super friendly, so nice, but they kept engaging in conversation where we were trying to have a nice intimate dinner. I added this into the note on the booking so I was a little disappointed we weren't left to ourselves more. However I would never complain about friendly service and they basically saved the...

I will say this is a bit of mixed review. The buffet breakfast was good… quite a few options but the same items each day. Will say the kitchen team were attentive, friendly and kind. They often restock the food e.g hash browns, eggs, bacon ect. Had gluten free bread upon asking but was expected to toast in shared toaster… not safe for ceoliacs. Some items were labelled gluten free but same utensils were used. The gluten free pizza ordered from the bar was in my top 3 best pizzas ever eaten. Do be mindful of the Sunday surcharge as well. The dinner menu was quite a disappointment. Very limited options (5-6) with only 1 labelled gluten free. Extremely overpriced. Not many people sat at the restaurant for dinner, was not impressed therefore ate...