Domino's Pizza Highfields — Restaurant in Queensland

I wish I could give 0 stars. I ordered 3 pizzas from Domino’s and we started eating them as soon as they arrived. To my absolute disgust, when we opened one of the “fresh” pizzas, there were eggs on a piece of meat (which look like fly eggs). We immediately stopped eating and threw the pizzas out.

When I called Domino’s to notify them about this serious food hygiene issue, I was met with an unprofessional and dismissive attitude. The man on the phone made remarks like, “I find that hard to believe, how would there be eggs on it after going through the oven?” and “How do you even know what fly eggs look like?” Instead of taking me seriously or even offering an apology, he was skeptical and rude.

No accountability, no apology, and no refund for the pizzas. This is by far the worst customer service experience I’ve ever had. If this is how they handle food safety concerns, I will never order from...

I have managed to avoid Domino Pizzas for quite a few years but last Friday night in a moment of weakness we ordered from them. Two of the pizzas were average, like what you would expect from Domino's. We splurged an extra $2 75 for vegan cheese on my pizza. When we opened the box there was hardly any cheese at all. Obviously not the best investment. We ordered online and had to give an email and phone contact. Since then I have been deluged with spam even though I have unsubscribed everywhere that I can find. I hate spam so I contacted the customer support asking how I might be able to stop it. Their response was to ignore my request totally and give me vouchers for more pizzas. We really don't want more substandard pizzas. We just want the...

This is 100% a review for service. Today I had made a pick up order, which i was on my way to get and my car broke down (lucky I managed to get my car to a park for the kiddies). I rang the store and explained that situation and that I would be there but had no idea when, they then offered to deliver our pizza to the park we had broken down at and even bought some cups for the kids to have a drink.

I can not extend enough my gratitude of service from the team on shift this afternoon. You made light of my very crappy situation, the kids had fun and we all had early dinner, pizza in the park, how awesome!

Thankyou thankyou!! A++ Team! When I get asked in the future of an example of customer service, this experience will be...