Subway — Restaurant in Queensland

19/8/2024 approximately 2pm. Witnessed staff members make a passive aggressive, condescending comment regarding a patron’s order. Context: staff member A didnt know how to ring up a particular part of an order, staff member B questioned ‘who would even order XYZ at this time of day anyway’. Comment made loud enough for relevant patron to hear, to which she answered ‘a chemo patient who cannot stomach much and doesn’t know what to eat’. Relevant patron visibly upset, other patrons in line were horrified to see this interaction, staff members involved made nil attempt to apologise, address, rectify their poor behaviour. I immediately changed my mind about...

In the last six months this store has really gone downhill. The afternoon and night staff are consistently rude and unwelcoming — you can be waiting ages just to be acknowledged, let alone served. There’s no friendliness at all, and it feels like customers are an inconvenience to them. On top of that, they don’t even seem to know their own menu. For example, Meatball Mozza Pot is supposed to come with the correct number of meatballs 6 (as per the app), but I’ve been given only four sometimes 5 for $4.50. That’s not okay and certainly not value for money. Very disappointing experience compared to how this...

Great place to eat. Easy to enter and leave with consideration to COVID health regulations for businesses. Wonderful staff (all young adults or equally respectful teenagers). Always clean area and fresh ingredients. Only one star missing because one time our lettuce was a little too fresh and we found a little beetle in my friend’s lunch! Not ideal considering she was enduring a painfully tedious stay at the hospital. But as far as Subway’s go, they’re a safe and reliable call...