Pizza Hut — Restaurant in South Lake

I am incredibly disappointed with Pizza Hut South lakes service. This is the second time I’ve ordered through their app, only to find out after waiting over an hour that they “never received” my order. Both times, I had to follow up myself to find out what was going on, and their response was completely unacceptable.

To “compensate” for the inconvenience, they offered a free melted ice cream and a drink—hardly a fair resolution for the wasted time and frustration caused. While I’ve had no issue with the quality of the food itself, the service and customer interactions are absolutely terrible.

It’s clear that their system and staff are not equipped to handle online orders efficiently. I will think twice before ordering again and recommend others do the same if they value...

My partner ordered Pizza hut Olympic deal which is purchase a 4 can pack, 2 pizzas and bonus Olympic games cooler bag. At first, she pretended not to know and did not provide the bag. And finally, she gave me the bag. Bag was just under the counter next her. and she said 'It's cooler bag. Not an Olympic bag. I'm 100% sure she knew what I want. How many customers do you cheat without giving away freebies? The Counter lady never apologized and very Rude. Don't fool...

The pizzas are TINY (now only 11 inches), so definitely order the deep pan if you want any substance to your meal. Pizza Hut in general is lacking choice in sides compared to others, but to the South Lake store's credit, the pizzas received were actually very nice and well made. Soft, pillowy dough and decent amount of toppings without having to order extras of anything. My only real gripe is the ever-shrinking size of pizzas which continue to up the...