After spending almost $100 just for 3 dishes and 1 drink this place is most definitely overpriced. I wished I had read the Google reviews before booking a table and sitting down to eat.
There is no table service. You have to queue up and order yourself. Not something I'd expect when many of the dishes cost around/almost $30 each (for lunch).
The queue moves extremely slowly. With only 2-3 people in front of me it took me about 10 mins to put my order in.
Once I made my order I asked for some water and was told to ask a waiter and they'd bring it to our table. The man behind me was queuing up only for water. He got to jump the queue and asked someone where the water was and the waiter (who seemed new and didn't know either) asked him to just take it from the fridge and he took a bottle of packaged mineral water (which I assumed is for sale, and not just a free jug of tag water). All very strange...
Once I got back to our table I saw that no waiter had come by yet with any water and no waiter was to be seen. I found one and asked him to bring us a jug of water.
A while later a different waiter comes with 3 jugs of water and glasses and randomly distributes them to any table. I had to remind him that we had requested it before he randomly gave our water to another table with people who had arrived after us.
By the time we received our water we had been sitting at the table for 20 minutes. I would have preferred it to just pick it up myself, given we already have to go to the front desk to order!
40 minutes pass since we first sat down and our food is nowhere to be seen. I look around me and there are around 5-6 tables of people (in the indoor area) and nobody has any food on the table. I query this with one of the waiters and he just tells me they are busy, it's a public holiday, there are also people to serve outside..
So I go outside assuming that everyone outside must have their meals and I see only ONE table who has food. The other 6-8 or so tables also don't have food...
I go back inside and ask them where we are in the queue and how much longer we have to wait given almost nobody in the entire restaurant has their food!! The lady is trying to be nice and helpful and apologetic (saying they are understaffed - duh) but the chef/cook (who could also possibly be a co-owner) seems angry at me and tries to show me all the tickets he's got... He tells me our food will be "at least another 15 minutes." and they keep re-iterating that it's a public holiday... and? We have this exact same public holiday every single year. It isn't as if they haven't had time to prepare for it??? Judging by other reviews they've had staffing issues for ages not just because of this one public holiday...
As we have a young child, it's really not fun waiting an hour for our food... The other patrons don't seem to mind as they are nearly all elderly. Perhaps this review is written in vain since the majority of their customers seem to be elderly people with all the time in the world and nothing else to do, nowhere to go..? and don't read Google reviews :P
In fact, I told an elderly couple as they were coming in the door that they'd be waiting up to an hour for their food and the man actually said to me, "We have all the time in the world..."
So 53 minutes after we first sat down our food finally arrives.
Our burgers (beef and chicken) are good but the bun is quite dry with the outer top layer 'cracking'. The chips are awful. Overly salted with chicken salt and left me feeling thirsty as hell. They also looked to be pre-fried and were now over-fried.
Once we received our food it was a good 20-30 minutes before anyone else sitting near us received their food. I guess the restaurant is lucky they are so patient!
On the plus side, as we were leaving, the lady was telling the incoming new customers that it's at least a 30-45mins wait for food...
By the date/time of Antonio A Bassi's review (posted just before mine) I'm pretty sure we were there at around the same time. My 3 stars is...
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