Embers Grill Restaurant — Restaurant in Sydney

Service:

Not a single check-in or question of how the food was throughout the whole meal for me to even voice my frustrations of how bad the meal was, which leaves no other option than a review.

No top up of water or check if we want any more drinks.

Wrong dishes served me and partner’s without question of who's was who's.

No steak knives for steaks.

Food:

We both got the 300g Steak with dauphinoise potatoes, carrots, and jus $65

Truffled chips with parmesan $15

Side salad $15

Where to start as it was a train wreck from start to finish

Dauphinoise potatoes are a dish of potatoes cooked in cream, onion, and garlic..... these were just potatoes cooked in butter and deep fried and the size of a toe.

The carrots.... there were 3 unseasoned baby carrots, no butter, one under cooked, one over cooked, and one dying of hypothermia.

The jus was bitter, cold, and thick like molasses.

The steak was terrible quality and under seasoned.

I don't mind paying a premium for premium ingredients, but what I don't like is paying $15 for pre bought chips with a splash of truffle oil and that horrible pre flaked parmesan that's definitely not real parmesan.

Nor do I like paying $15 dollars for a pre mixed tiny salad with a hint of some overly sweet tasteless dressing, half a red onion, and some half arsed chopped unripe tomatoes.

Absolutely no love or passion put into the food, and I hope anyone thinking of eating here gets a taxi into town, gets a 3 course meal and drinks, and still pays less than what they would here.

Also, it seems they're far too gutless to reply to a single bad review or address the situation that they're...

If you guys serve my drink instead of cleaning table, that would be nice.

We had dinner because we are staying in this resort. I should read the review before i go. I will never go this place. I don't mind spend how much money if the dishes are good BUT Insane price compare to what we ate and services. Don't believe signature dish. And this is what happened, when i received my pizza, i wanted to order a beer but no one come back to take order even i keep eye contact to staff and even raise hand few times. Finally i stand up and go to bar area to order my beer(takes 5mins) After order, they just cleaning the table or doing something else and i keep staring to a lady who take my order. I felt so BAD!!! Finally my pizza is finishing and i leave the place before i get my beer. When i come up to pay, they still put beer on the bill. When i said i didn't have it and they finally notice and deduct beer price. They didn't say sorry also doesn't seem so sorry about the beer. Just said sorry about the...

Dinner was disappointing, we both had scallops for entree and they were cold in the middle, We also had duck for main and it was fantastic with a very generous portion. My dessert of Australian cheeses was just ok, although mentioned in the menu there weren't any muscatels but a few grapes, the crackers offered were stale, my wife’s chocolate slice was an insult, barely 1 cm wide and 5 cms long!!! The flavour was at best “ok”. The service was very average and we struggled to understand what the waiting staff were saying. I would not recommend this restaurant. This resort is in desperate need of upgrading, the carpet in our room was disgusting with stains all over the room, the walls are dirty and and have marks all over them. We don't know if this resort offers the below standard rooms to Red Balloon clients due to the fact that they have to pay a commission or just don't care of the quality provided and work on quantity rather than quality basis, we certainly wouldn't recommend it based on...