Kaiser Stubn — Restaurant in Sydney

RUDE AND ARROGANT

We have been coming to this restaurant a lot, reason being we live in Pymble where there isn’t much around – restaurant wise (unless you drive to Lower North Shore area). After tonight’s dinner, my decision is sealed to not ever return to this place. Rang early today (09:30am) to book for a table tonight. I specifically requested for a table on the veranda area. The booking was taken and confirmed by the wife prior to ending the call. We arrived precisely at the time booked and we were greeted by the husband. I explained that I booked a table for six at the veranda area and he then asked if members of our group have arrived and are seated. I responded “no” and he exclaimed “that area is fully booked” - directing us to the empty table at the back section of the restaurant. I explained the booking, however he appeared to have taken no notice of what I was saying and just ignored me.

He handed us the menu and after 10 to 15 minutes, he came back and we then put all our orders in one go – including the mains. After around 10 minutes he came back and advised that one of the mains was no longer available. We had to ask for the menu again as he appeared oblivious that we would have to order for another meal. Not sure if he was thinking that we have memorised his whole menu??? After another 15 to 20 minutes, we realised that he wasn’t coming back for the replacement order. Thought that all the mains would now be served except for one poor person who will have to do without, therefore we ended up “flagging” the other waiter and managed to put in that order!!!

Two of the orders arrived first and the rest arrived 5 minutes later including what I ordered – a barramundi fillet. The barramundi appeared soggy, soft and not tasting right – to which I think was not fresh whatsoever, just couldn’t bear myself to eat it. The arrogant owner came to collect the plates after we ate. I pointed out the uneaten fish and provided him my feedback. He just looked at me, shrugged his shoulders then walked away. I just couldn’t believe the response I’ve got from him!

Bathroom incident

My son went to the bathroom. Whilst walking out, one of the waiters was in a huge rush slamming the door open against him (my son) who was hit by the door against the kitchen sink. The waiter apparently took a quick glance and uttered “sorry mate” not even really acknowledging what had just happened.

When I went to pay for the bill to the wife who was minding the till/cash register (keeping in mind the reaction I had from the owner husband), I decided to mention to the wife my dining experience with my uneaten fish. Instead of an acknowledgement or apology to my dissatisfaction, she made a whole heap of statement that “the fish was fresh from the market today” and made it out that everyone else who ordered fish enjoyed what they had and that I was the only one complaining. I dine out a lot and order a lot of fish but I am sorry to say… that damn fish was NOT fresh!!

I found that the husband owner is rude and arrogant who does NOT care for a paying customer and seems to be rubbing off...

Last night being a Saturday had booked for husbands birthday and he being Hungarian was looking forward to this dining experience. He ordered beef soup with liver dumpling and the Snitzel. I ordered lamb rack with herb crust and Provencal sauce. The soup, well actually it's just beef stock with an oversized liver dumpling floating in the middle was undercooked with quite a pink tinge to it and absolutely tasteless. The waiter took it away with a questioning look and we told him it was tasteless. Then the main course the snitzel and shoestring fries came, again plain tasteless cardboard. No amount of lemon or salt could improve this meal. On the other hand my meal the lamb rack was delicious. Cooked to perfection, tender with an incredible depth to the sauce/jus, with tasty beans and separate gratin dish with potato and cream topped with a light crusty cheese top. The waiter comes to take my husband's almost untouched meal and is told again its a tasteless meal, and that mine was delicious. Don't you think for a family run business the owner/chef? would be asking why an entree and main meal from the one person is sent back almost untouched. Did the waiter pass on the comment of tasteless meal. I tried a taste of each and believe me TASTELESS is the only word to describe all of my husband's meal. I can only assume the owner was not informed because as we were leaving he happened to ask how was your meal to my husband. And you know the answer. I couldn't get him out quick enough because I knew he would erupt like a volcano and spoil everyones night. What is so annoying there was no apology from anyone, not the waiter, pleasant but not apologetic for anything nor the owner/chef? I'm not sure if he is the chef but he wears chef uniform just turned on his heels headed back to the kitchen maybe in disbelief. The only good outcome from hubby's snitzel was that we asked to take it home. Little did they know it was...

LONG WAIT, UNFRIENDLY STAFF, TABLE NOT READY AT RESERVED TIME, NO MENUS OFFERED, NO DRINKS WHILST WAITING, NO APOLOGY FOR 2HR WAIT FOR MAINS

Unfortunately, I can not recommend Kaiser Stubn after our visit there this weekend (Saturday night). At 5.30pm we called and asked for a table for 5 and were told we could come at 7pm. Upon arrival, the table was not ready (the previous group hadn’t left yet) and the restaurant was packed, no other table we could be seated at. So we were made to wait 15 minutes in the entrance, without being offered a drink. Once we finally got to our table, we had to wait 20 min to finally get some menus, after having to ask multiple times to get menus. There were only 3 waiters for a packed restaurant. As we got the food menus, we instantly ordered our drinks and entrees to avoid further waiting. We got our entrees about 30 min later. We ordered our mains around 7.45pm and they did not arrive at our table until 9pm, without an apology for the long wait. The mains were only luke warm. Whilst waiting such a long time for our mains, we had to chase waiters multiple times to order more drinks. Once we were done eating our mains and they cleared the table, we commented on the outrageous waiting time and only got a smirk from the waiter. No apology or acknowledgement. We left to pay and again mentioned to the owner that we were not happy with waiting 2 hours from when we had our table booked to eat our mains, no apologies again. With a booking for 7pm, we did not expect to get our mains at 9pm. Unfortunately not great customer service. It wouldn’t have been such a bad night/ service, if the waiters& owner had acknowledged the long waiting time and apologised, or offered some snacks whilst waiting for mains/ pre-warned us that it...