KFC Emu Plains — Restaurant in Sydney

My husband, daughter, grand daughter and I stopped in at Emu Plains KFC on our way home to get something to eat as it was our Grand Daughters birthday, My husband went to the toilet and I ordered the food he came back out to me and asked if I ordered yet I said yes he said I'm not coming back here the toilets are filthy they are so disgusting. We went and sat at one of the tables while we waited for our meal, before we could eat we had to wipe down the table with our wet serviettes, our order was ready so I went to go and get it, when we sat down with our meal my husband noticed a live cockroach under the table next to us he squashed it. We bit into our first bit of chicken that was soaked In oil so much we couldn't eat it it tasted like it was re cooked in oil from the day before. It was the most disgusting KFC we have ever had. My daughter took the chicken back up and asked for a refund which we got but my point is there is no care taken in the preparation of any KFC food anymore. Who ever runs this KFC outlet in Emu Plains should be ashamed of themselves and ashamed of the way this outlet is presented. This just turned a 10 year old girls birthday from a fun day to shit in a matter of minutes. I would really like the manager of this KFC outlet to contact me as this is just...

If I could put zero for the food and atmosphere I would it is so disgusting I went into the bathroom there was poo on the walls in the toilet blocks chips stuck in the drain and wet I ordered they said it would take 2 to 4 minutes they already had it cooked so I said that’s okay it took about 15 minutes then I got my food and the chicken tasted like burnt and oil like they had to much I haven’t even got to the worst part of this yet anyway I had my chicken I went back to counter I said what it tasted like and stuff and they were like do you want a refund or do you want more chicken I didn’t even think about getting more chicken it was so bad so I didn’t want any more so I just said I want a refund and then this is the worst part of it There was a alive cockroach staring at me and I’m not joking so I told the people again there is a cockroach they didn’t even bother to come out and look so I just left didn’t even bother to get a drink and I went to 7 eleven and got a drink it was much better I did not want to make this but it was so bad I had to I’ll put the photos...

Wanting a quick feed .. got nothing quick or fed. We ordered our food and there was a few couples infront of us so we knew we were gonna be waiting a little longer . Staff were talking to each other , nothing was being cooked or put in boxes/bags. After about 20 minutes , 1 person ended up getting their food and left . Whilst there’s a bigger crowd now waiting for food . Staff continually kept talking and walking in and out with their phones and grouping to look at one another’s phones . A woman next to me tried to get their attention after waiting 30 minutes and was ignored … they dismissed her. After a family of 3 went up and asked where their meal was they said “ oh best we can do is make it fresh” . We’ve been waiting 30+ minutes !? How is it not fresh ? Conclusion . Nothing was done , nothing was being cooked and we ended up asking for a refund along with everyone else after waiting close...