Red Rooster Emu Plains — Restaurant in Sydney

This place has completely gone down the toilet. Any time I have been thru drive thru, its extremely slow to actually receive your order !! But last night was a complete farce. I drive up to the drive thru, to order - no one there to take my order. After a minute of sitting & waiting for someone to greet me - I say Hello, anyone there. A minute later, someone responds "Be with you in a minute". However no one comes back, I wait & wait, by which time 2 cars have pulled up behind me. I then decide to leave, as they are obviously short staffed again. So I drive thru to leave, but are now stuck behind 2 other cars, waiting to pay. Still no one working at the order/pay desk. I wait another 10 mins, for a woman to come & take payment & hand the guy in front of me his order. I then drove over to Maccas ordered & was driving away 5 mins later. RED ROOSTER - PUT ON MORE STAFF FOR THE LOVE OF GOD !! BOYCOTT THIS STORE UNLESS YOU DONT MIND WAITING ETERNALLY FOR SERVICE. I WILL NEVER GO BACK...

Where do I start? This place has disappointed us a few times but we love red rooster but this has been the worst one we have ever come across. As soon as We pulled up to drive through we felt very rushed even though there was no other customers there. We got to the window we Waited for over 7 mins the food was shockingly disgusting Chips were cold and old Burger was cold Chicken piece extremely dry and hard as concrete( wouldn’t give it to your worst enemy) very unsatisfied and definitely won’t be going back Highly not recommended I forced myself to eat it as I was very hungry and now i am not feeling the best

They should pay me to...

I visited the store a few times last year and had a very poor experience. I lodged a complaint online and was contacted immediately by the store manager, she was absolutely wonderful and asked me to stop by the store and receive compensation for the meal. I turned up today and greeted by a lovely female on the counter and the male manager on-site. They definitely redeemed themselves today. My compensationed meal was delicious and cooked perfectly! I will be going back.

Thank you, the changes that the female manager told me about over the phone seemed to have really turned the...