McDonald's Cartwright — Restaurant in Sydney

I've been going Cartwright Maccas since it's open, I understand thet have trainees there all the time, & there can be little "slip ups here & there, but on this occasion the girl at the drive thru had trouble putting in our our of 2 coffees ( cappuccino and caramel latte) the male manager came help here out it took a Bit but it got done, collected my order, half way down the road taste my coffee & it taste burnt, really bad.. try to call them to let them know. They didn't even pick up there phone calls 44min it took for a person to pick up & it was the male manager that picked up my call,I told him was happen & how long it took to get through, no consideration just "What was your order" I ask for his name. He ignored me, acted like he did hear the question and repeated to me "what was your order?"THEN HANG UP IN MY FACE. (That was the Asian appearance manager ) I tried calling back NO Answer till the 3rd time female person this time that picks up the phone, would put the male manager back on the phone or give up his name. Called head office complained, No apology No offers, No more ME going back there,. I understand if coming from a worker but a Manager, time to retrain your Duties Mangers especially the Asian...

The experience here is atrocious. If I read previous feedback from others prior to stopping, I would have kept driving.

the floors, sitting areas, toilets appear to have not been cleaned in days. Just filthy. staff member decided upon himself to cut the bacon by his bare hands instead of putting on gloves or using a knife, then eventually realised so he put a glove on ONE hand. a different staff member sneezed into the open air near the exposed chips then again sneezed into her hand instead of her arm or into a tissue. It gets better, she continued serving without stopping to wash or sanitise her hands….?!!!! Just why??! eventually when there is no one waiting but me in the restaurant after 10 minutes, I asked if someone could chase up my breakfast order, she looked around and found a bag left on the side near the prep area, put a sticker on it and gave it to me. I asked where my coffee is, she said go there (pointing at the coffee machine across from her) and ask.

The gentleman there was nice enough to have had my coffee ready. Of course the coffee is now cold and watery, which matched well with my burnt breakfast, both ended up in bin. What a waste!

Keep on driving....

This McDonalds is the worst! When I went here with my 18months old daughter we waited for an hour for our older to be taken, made and call out for pick up! And when we finally got our food it was so cold, dry and hard. When we arrived it was only me at the time as well before the uber driver came in and another lady behind me. The small Indian lady with fake eyelashes who was the shift manager at the store on this evening was chatting away with her workers and no one took initiations to serve the front. They were all just running their orders for drive through and even though the the drive through people came inside to get the rest of their orders. This place is supposed to be a fast food restaurant not slow food restaurant! The kids play area is filthy dirty and full of spider webs. The rubbish in the dining area are always full and all tables are dirty with food everywhere. I should've taken photos. I'm never going here again and I do not recommend this place. The the dining area, play area abd toilets are dirty then its a sign they probably don't clean the kitchen...