Pizza Hut — Restaurant in Sydney

Very bad experience of my life with this Pizza Hut!!

I ordered 2 pizzas - Veggie Sensation and Hot & Spicy, I asked them to put enough toppings as last time there were very less toppings. When I got my pizzas, there were less toppings compared to what they used to sell before so I asked them very politely that toppings are lesser than before.

The guy (owner - I am assuming) he was very rude and he replied very rudely throughout. He was like “These are less toppings?”, and snatched the pizzas from my hand, said “Take your money back!!!”. I said, it was a feedback from my end as we used to get good pizzas from here. He said, “I don’t want to talk”. I waited there 10/15 minutes to get nothing.

He would have said that he will make sure to give best pizza next time, or would have handled it politely, but he chose this.

The behaviour of that person was very bad, if he can’t handle the busy period and his temper, that’s not the problem of customer. All we need is good customer service at all times. I have worked at food chain and have worked in busy periods but have never threw it up on the customers.

Come on man, you need to learn how to...

Ordered 4 pizzas . The order was very poorly prepared by the staff . It was ordered to be delivered . When I spoke to the staff and complained the staff lady said come back to pick and we will get your order ready again . I took the delivered pizza with me to replace . Went to the shop to find they were not ready and staff giving me different replies . I came to know the shop under new management that’s not having good customer service and knowledge what they are making . Problems :- The base ordered was replaced with thin crust , with very less toppings on it . They used red 3 pieces of capsicum to make the whole pizza . Filled with onion and cheese … where were the other vege stuff on the pizza? . Later after verbally discussing with the rude staff they agreed to replace the pizza and make them again . Never had experienced this in my 10 years of order from the same shop . While I was waiting for my reorder preparation another customer had same problems . Disgrace . Never will order from blacktown Pizza Hut at...

Received 3 pizzas, all wrong. Tried to call the store directly for 20 minutes, with no answer. Finally call the 1800 number, and no answer for the customer service rep at the main call centre when trying to call you either. Promised a call back by said customer assistant, left my number...No call back that day. Called the store some 24hours later, and was promised a refund as i received 3 pizzas that were all incorrect in some way...Mind you i have all 3 pizza's sitting in my fridge to show them.

Two hours after i was promised the refund delivery, called them back to ask if id been forgotten. "Whats your number we will call you back?"

Finally hear back from them, told i could get a partial credit, because i "should have called the night of delivery"....If you clowns could answer a phone and make a pizza correctly i shouldnt even have to made a phone call.

Starting to think they employ monkeys at this Pizza Hut...