Sushi Train Neutral Bay — Restaurant in Sydney

My partner and I tried this sushi train for the first time last night and it is safe to say that it was one of the worst experiences we have had with sushi train this far. We had been looking forward to having a delightful sushi train experience but unfortunately it turned out to be a complete let down due to several glaring issues. First and foremost we had to wait 25 mins for a table only to sit down and have no variety on the train in peak hour? We had to order everything and the quality of the food served was far below what one would expect from a reputable sushi train restaurant. The majority of the dishes were served cold and some of the food wasn’t even properly cooked so we had to give it back. This leads me to question the freshness and safety of the ingredients used. Furthermore, the service we received from a few of the staff was extremely rude and unprofessional, they seemed disinterested, annoyed and inconvenienced by me asking for something as simple as sauce because it was not on the train. This was extremely disheartening as we usually very much enjoy coming to sushi train. As a customer, I hope that my feedback can be taken into consideration to create a more welcoming and customer orientated environment...

Hmmm. Fourth times I have visited. Second time disappointing. I dont think I will go there ever again.

Salmon was fresh, squid was fresh but the rest of the food was just not good enough.

In the moving tray, almost nothing to eat. All the non sashimi inclusive sushies which no one touches. Same dishes were revolving around and around non stop.

If no one picks it up, you should remove them and fill up with new kinds to attract customers and give them more choices rather than hoping to be picked up and get rid of those old cooked dishes.

There was almost no space in between dishes in the moving belt but filled with all the not attractive no name fishes and all the creative dishes which I dont want to risk it.

Not much varieties in terms of dishes for the size of the restaurant. We had to order separately to get those dishes which are not in the moving belt.

Staffs' English were not proficient to understand my simple order and what happened to the miso soup? Disastrous. What are all those fusion seaweed in the soup? I dont like them.

It is not cheap restaurant but the service was not good enough.

I just miss old traditional, clean, non strategic proper Japanese sushi train.

Good...

Dishonest business, rude customer service - stay away.

I picked a salmon miso soup from the train on a silver plate ($3.50) which they had to make for me, but it came out on an orange plate ($4.50). When I asked why the colour of the plate (and therefore the price) had changed, they said "don't worry about the colour of the plate, here it is on the menu - $4.50".

Given their whole pricing model is based on the colour of plates, charging me more because they got the plate colour wrong is unacceptable. I wasn't ordering from the menu, I was picking items up from the "train".

They didn't make it right at the counter, either, and ended up charging me for the orange plate. The man at the counter then said "sorry for your confusion". It wasn't my confusion that was the problem, it was their dishonesty, poor customer service and lack of respect for customers.

As for the food, it was OK but definitely overpriced. Ironically, the salmon miso soup was by far the worst dish I had.

I will not be going back. If you're thinking of going here, I strongly suggest you pick from any of the other excellent Japanese restaurants in the area (such as Restaurant Toshiya) instead of this shady...