Zabé Espresso Bar — Restaurant in Tewantin

Not sure if there’s new owners or a new crew, but coffee is now fairly terrible - threw out the last ones we got and gave us a babycino which was hotter than the coffees!

Edit: Thanks for your fast response Zabé Crew! Appreciate that you pride yourself on your good reviews and offer that your other customers are often satisfied. We’ve been coming over the last few years on semi-regular basis, so have some history to rely on for this feedback. And also appreciate your kind offer of a shout or refund, though not necessary. Thanks :-)

My one firm recommendation; is that Babycino’s are non-negotiably made luke-warm. This needs to be part of your training. A babycino is always destined for a child, and while I also failed in my responsibility to test the temperature, it was scalding hot and we were lucky that our child wasn’t seriously hurt. I noticed that your barista poured the babycino at the same time as the coffees and found this odd - again, I should have checked but didn’t. They need to be pouring babycinos halfway through the milk frothing, not at the end of the process. Hope you can enact this methodology.

Cheers and apologies for reply through edit - seems like you can’t...

Lovely customer service and very friendly. Ordered take away two extra hot cappuccino to take to hospital for sister and self. Observed my coffee sitting with no lid for 5 mins on the bench, waiting for the other coffee. Mine of course was cold by time I got to the hospital. Should have known better. My fault really. Anyway, the place looked like it had a lovely atmosphere. However for me personally, it was to noisy, but that's my thing. Would I go back? Yes....because, I really did like the happy team that was working hard to serve the best service they could. But, I would sit outside as it...

I am a regular - loved the coffee and the staff were great - however, for the third time in succession, I have walked into Zabe, stood at the counter and have been totally ignored by the staff whilst they have conversations etc. - being a good coffee shop is more than just serving a good coffee - it's a total customer experience. Since the new owners took over about 12 months ago, the coffee is dearer, the atmosphere is poorer and the service is becoming atrocious. How long does it take a staff member to acknowledge a customer and make them feel important, no matter how busy you...