Island Market Trigg — Restaurant in Trigg

This was something else......

Pro: The kids Fish and chips was hot and fresh (The only hot meal that made it to our table) Kids get improvised colouring in sheet with crayons, some needed to be sharpened but the thought was there.

Cons: 25 minutes for drinks to arrive Missing items and having to ask multiple times for missing items Nearly an hour for food which was under rated and over priced. Albany octopus was as hard as hard leather and had five tiny pieces of a tenticle per plate on a lemon and aioli sauce with a few small pieces of lettuce and beans, they were that drowned in it we were trying anything to make it tolerable, turns out the tomato sauce from the kids meal will help.

Pork Belly was tiny as was the ribs. Service was sub par at best however in all the venues and restraunts I have gone to, having been told yes they do split billing. I have never been told by staff that they can not figure out the order and to tell them our amount off the bill. Said I know exactly what we ordered for myself and my wife along with our daughter and could they not run it up hence the split billing, he said no because it was a big order and he couldn't figure it out and for me to. I mention we can not as they take the menu after we order to which he was nice enough to hand me so I could take it back to the table to work out to the rest of the tables shock as such service has never been seen or unherd of.

Missing food and drinks, already a bad start. Over priced and under rated food, not helping.

Figure out your own prices and let them know, would not recommend going back to this place as it is a joke.

Also total items ordered: 15 Drinks 12 Mains 2 Servings of share chips

Final notes, Had not for the fact it was a celebration and the time went into orgonising this, we would not have stayed.

There is a McDonalds about a 7 minute drive down the road where we ended up getting HOT food as almost everyones food was cold...

The staff are horribly rude!

I honestly cannot express how shockingly rude the staff are and it is truly disappointing. I have been three times, once solo for coffee, then for breakfast with a couple of friends and finally as a large group with a booking. On every occasion food or drinks have taken an unreasonably long time to arrive. For example, even when I've ordered a pre-made juice they made me wait 30 minutes to bring it to me with the lid removed and there were only 3 other small groups of people in the establishment so it was not busy at all and the wait was inexcusable.

They also have given me the incorrect order (after nearly an hour wait) and then asked me "okay, but do you ACTUALLY want to change it" when I explained to the blonde waitress that the food was not the dish I ordered and that it had taken over an hour. Meanwhile the same waitress was exceptionally inattentive, having spent the hour we were waiting doing nothing but talking with her friends who were customers occupying a table next to us and ignored us when we tried to interrupt and get her attention about our order. Very unprofessional! (The same waitress has also blatantly ignored customers trying to get her attention on separate occasions that I've been a customer and this is very inappropriate).

Very disheartening that the staff are so rude and unprofessional. The atmosphere they create completely ruins what would be an otherwise beautifully located establishment with quite decent food. In conversation with family members and other friends who have visited Market Island separately, I've found that we have all experienced the same disgracefully poor service, so this is no exaggeration.

Will not be returning and absolutely DO NOT RECOMMEND unless they do a massive overhaul of, or alternatively, completely retrain their...

The past 2 times I have visited the customer service from the manager was seriously lacking. She preached about booking a table which we obliged on a Wednesday morning wven though the place was not even a quarter full. After having our food and drinks we decided to order another round of coffees, to be told we needed to move off our table. We asked for another and she offered a high table or outside; we were puzzled as the venue was still only a quarter full. I am in my third trimester and the 3 friends I was with had newborns; the high table was extremely uncomfortable on us but we moved to it to enjoy our coffees. Our original table was reset and nobody sat at it. We were there for another hour and the venue remained only quarter full with the original table staying empty the whole time. The manager was clearly just wanted us to leave even though we were still paying customers.

Two weeks later I waddled in and asked for a table, I was offered a booth and I said it would be uncomfortable and asked could we sit at the longer table at back; the manager said no as she was “closing” that part. I walked out and waited for friends to arrive to make a plan on what to do; in the meantime another friend went in and got the long table at the back in the “closed” off area where there were 2 other tables in use also. The manager could really do a course in customer service I have enjoyed this venue multiple times over the years even hosting my baby shower there in 2021 but I won’t be back now as she has made myself and my friends feel...